I can't remember the last time we added a new feature, or made a change, to Oncall Scheduler, without it being triggered by a customer story about a problem they're facing, or direct customer feedback about a feature they'd like to see.
We're moving quickly in the sense that time from a customer saying something, until the product is updated, is measured in hours or days (and not weeks or months).
But we're actually not moving very quickly in terms of making tons of product changes and shipping new stuff every day. We have a long list of ideas for new product improvements, but we're purposefully holding back. It's already a complex experience to set up automated work scheduling. We don't want buttons and options that customers don't actively need and use.
So, if you want better oncall scheduling, and there's something missing from oncallscheduler.com, don't be shy about letting us know.
When you sync an Oncall Scheduler rotation into PagerDuty, you can now choose not only to
1. create a new PagerDuty Schedule,
or to
2. merge the rotation together with other Oncall Scheduler rotations into the same PagerDuty schedule for a follow-the-sun scenario.
You now also have the option to
3. add the rotation as a new schedule layer in an existing PagerDuty schedule.
The new approach #3 is the best approach when you're already using PagerDuty for oncall scheduling, and you're upgrading to use Oncall Scheduler. This option makes it easy to see the two schedule layers (old, and new) next to one another, and to configure when one ends, and the other starts, as well as to simply re-order them to decide which takes priority.
As usual with new features and changes, we have a great customer to ask for the feedback which sparked the addition. You know who you are. Thank you!
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