Ben Sharf’s Post

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Co-Founder @ Platter

After ~1.5 years in market with a product at Platter, we surpassed 100+ customers. This was done with a 100% inbound motion and a 20%+ close rate, despite the hero offering being a big ask to brands. Imagine convincing 100+ brands to rebuild their entire storefront after achieving 7,8, or 9 figures in annual revenue? It’s no easy task, but here are the 4 main reasons we’ve been able to find success early on: 1. Lead the horse to water Early on we would get on calls with brands and preach to them about how great our product is and why they need to use it without understanding anything about their business. Once we reframed this approach and led with questions and curiosity first, brands would realize on their own why the solution made sense for them because we could position the value prop around the acute problem they are facing. 2. Time to Value (TTV) is INSTANT Put in the work up front to make the back end of the deal cycle significantly easier. We come prepared to every sales call with a 30+ page storefront audit breaking down the ecom store conversion funnel for a brand… for free! Nothing stands out more than when a prospect realizes you didn’t treat them like “just another sales call”. If you operate a DTC brand and want to see what the audit looks like, shoot me a DM! 3. Results and Social Proof compound The first few sales were the hardest because nobody wanted to be the first mover on this mysterious, early stage startup to take control of the money maker (dtc website). We are forever grateful to our early adopters for believing in us, but also for paving the way for other brands to see the value we provide. We now get a steady inflow of leads due to previous work we’ve done. 4. Do things that don’t scale in the early days A core advantage of the business we’ve built stems from the intimate understanding we have of our brands wants and needs. Solving edge cases for each customer due to the differences in business characteristics allowed us to synthesize a massive dataset that informed the future state version of the product. We lost money in several instances early on in spirit of prioritizing customer satisfaction in the early days knowing what we were playing for in the end. Scaling GTM becomes a math equation. Imagine what’s going to happen with these metrics once we pour some fuel on the fire 😉

Tommy Clark

CEO @ Compound | Co-founder @ Bluecast | Building a social media agency for B2B companies

1mo

Great stuff from the Platter team! Let's go 💪

Kyle Phillips

I help e-commerce brands scale their business using Google Ads | Increase you MRR by 30% or you don't pay | DM me for a free audit

1mo

I’ve learned the hard way that brands can smell when you're just pushing a product at them. By asking about their challenges and really listening to their needs, you show them you’re genuinely interested in helping them solve a problem. That’s when they start to see how your solution could be the perfect fit. It’s all about positioning the product as a solution to their pain points, rather than just listing off features  

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Impressive work, and congratulations on hitting such an impactful milestone! 🎉 Your strategy demonstrates a deep understanding of the value of customer-centric selling and a commitment to building trust with each brand. Leading with curiosity, delivering instant value, and leveraging early adopters as social proof are all game-changing tactics, especially for a big ask like a storefront rebuild. It’s inspiring to see how investing upfront in personalization and customer satisfaction can drive scalable success. Can’t wait to see how Platter continues to scale—well-deserved achievements ahead! 🚀

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Isaac Saul Kassab

Co-Founder @ Pearl Talent | Helping Healthcare and US based businesses scale with stellar global talent

1mo

Leading with questions is such a simple but game-changing shift. People want to talk about their problems, not hear a sales pitch

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Durvesh Yadav ⭐✨

Entrepreneur, Author, PR & Marketing Consultant, Helping People Transform their Business, Personal Brand, Bharat Youth Awardee 2021🏆

1mo

This is pure gold! 🙌 The way you’ve leveraged curiosity and genuine problem-solving is exactly how a high-value, high-stakes product like yours should be sold, it's not just about convincing people to buy, but getting them to see why it makes sense for them.

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Jennifer Thomason

Bookkeeping Services for Small Businesses

1mo

First impressions are the most lasting. Platter’s personalized approach shows the value of making every sales call count 💫

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Stefan Alexiev

3x Founder | Partnerships | Logistics | eCommerce

1mo

Those early adopters really do pave the way. People always want to see results from someone else before jumping in

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Artem Borysenko

Founder @ Halo Lab ✦ I help companies create design that outperforms competitors ✦ 500+ projects launched, $530M client total funding ✦ Insights on Design & Entrepreneurship

1mo

Would love to see what one of those audits looks like! I’m sure there are tons of brands that could benefit from an in-depth view of their storefront.

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Pragit Shrestha

CEO @ EngageX | Helping B2B SaaS companies attract customers with founder-led content | DM me "saas" to know more.

1mo

Brands can sense when you're pushing product to them. Showing them that you're really interested and curious is the way.

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