Becca Kuo’s Post

🔛 Walmart's InHome Expansion: Revolutionizing Grocery Delivery🔛 Walmart has recently expanded its InHome delivery service to 45 million households across more than 50 markets—a nearly 30% increase in customer reach. This expansion reflects Walmart's commitment to providing convenient and seamless shopping experiences by delivering groceries directly to customers' refrigerators or garages. 1️⃣ The Value of InHome Service: Launched in 2019 and integrated into the Walmart+ membership in 2022, InHome has positioned itself as a major time-saver for busy customers. “We understand that customers are busy and want to make sure that they can have a seamless shopping experience that fits their needs,” said Haley McShane, General Manager of InHome at Walmart U.S. 2️⃣ Scaling with Sustainability: To support this expansion, Walmart has hired over 3,000 associate delivery drivers and built a fully electric fleet of delivery vans, demonstrating a commitment to sustainability. The retailer has also enhanced its delivery services, offering on-demand early morning delivery and reducing delivery times to as little as 30 minutes. 3️⃣ Growth in E-Commerce and Grocery Sales : These efforts have contributed to a 22% growth in Walmart U.S.'s e-commerce during the latest quarter. The company’s delivery business has now surpassed its pickup business, reflecting the increasing consumer preference for fast and convenient delivery options. Walmart has also achieved a record 36% share of all U.S. online grocery sales in Q2 2023, outpacing Amazon and solidifying its dominance in the sector. 📝Conclusion: Walmart's expansion of InHome and its innovative approach to e-commerce and grocery delivery are transforming the retail landscape. By focusing on customer convenience, sustainability, and rapid delivery, Walmart is setting new standards and ensuring its continued leadership in the industry. As the retail world evolves, Walmart’s strategic initiatives position it to remain at the forefront of the e-commerce revolution. #RetailInnovation #ECommerce #GroceryDelivery #Sustainability #CustomerExperience #InHomeDelivery #Walmart #RetailTrends #OnlineShopping #FutureOfRetail

Customers appear to be pulling back from Grocery delivery and pickup mainly due to cost concerns #grocery #ecommerce #delivery - Grocery e-commerce sales dropped 10.5% in February compared to last year's period, to $7.9 billion. - Pickup accounted for about 43% of online grocery sales, delivery claimed approximately 39% of the market, and the ship-to-home segment notched a nearly 18% share. - Delivery outperformed the pickup and ship-to-home segments regarding order volume, with a 13% YoY increase. - Walmart saw a much smaller YoY drop in the average value of pickup and delivery orders than supermarkets. - The data shows that fewer lower-income households used a pickup or delivery service to buy groceries last month. https://buff.ly/3wZh5n5

Are grocery stores trying to respond to American consumer behavior or change it? When I wrote about the rise of on-demand grocery shopping in 2017, the big trend among grocery retail was curbside or in-store pick-up. Yes, curbside pick-up predates the pandemic -- and this is important to bear in mind when you consider why Walmart launched Pick-up and Fuel concept stores in 2016 and Amazon began to roll out Amazon Fresh Pickup. Even Amazon with its vast eCommerce business realized something about consumers: as Mark Rogowksy noted in Forbes in 2017, grocery delivery has been fraught with its share of failure, and he should know – he used to work at delivery flameout Webvan. One of the inherent truths about grocery shopping, as he noted, is that it’s a lot easier for people to order and pick up groceries on the go rather than wait around in their homes for the delivery of food, especially something perishable that they’ll need to store properly upon delivery. By contrast, if you order a non-perishable for home delivery, you don’t need to wait around for it. As noted in the CNBC article below, grocery home delivery services capitalize on the location of brick-and-mortar stores by turning them into fulfillment services. But per PYMNTS, 87% of grocery transactions, per se, still occur in physical stores. How might retailers shift that behavior from in-store to online? They are betting that the answer is to speed up delivery faster than what they offered before the pandemic hit. Target says it can deliver some online orders in as little as an hour. Walmart will start making on-demand deliveries as early as 6 a.m. local time. (It previously started them at 8 a.m.) It’s also worth nothing Kroger says that the company saw a 24% increase in delivery sales year over year in the most recent quarter. I think the big retailers are playing the long game. They seek to change behavior over the long term while accepting the near-term costs associated with expanding delivery. This will squeeze out smaller competitors and reduce the need for in-store associates over a long period of time. Will they succeed, though? #Retail #LITrendingTopics #TheInsider #Amazon #Walmart #Target

Thank you CNET for highlighting Instacart’s newest ways to save while shopping for groceries. 🎉 Customers can now save on their final grocery bill in a variety of ways with the Personal Digital Flyer, “Super Saver” $0 delivery, and access to more loyalty card savings at their favorite retailers. “Instacart just rolled out new initiatives to pass much-needed savings along to customers. The best of which includes waiving the $8 delivery fee for people who schedule their delivery at least 24 hours in advance.” Check out the full story for more details about how we’re helping customers maximize their savings on every order. #Instacart #grocerydelivery #onlinegrocery

As consumer preferences shift and convenience becomes a top priority, grocery delivery services have surged in popularity. The rise of home delivery and curbside pickup options has transformed how people shop for groceries, with many households now relying on these services for their everyday needs. While these innovations offer a range of benefits, they also present unique challenges for retailers and consumers alike. https://lnkd.in/dDhwPy2G

The convenience of online #grocery shopping has taken a leap with in-home delivery services like Walmart’s, which ensures groceries are delivered straight to customers' kitchens. While this level of service transforms the shopping experience, it also highlights a critical issue: even the most convenient service is pointless if the items aren’t available. In recent years, dark stores have gained popularity as a solution to this problem. These dedicated fulfillment centers operate behind the scenes, ensuring that online orders are processed quickly and efficiently without the interference of in-store shoppers. To truly benefit from the dark store model, grocery retailers must implement advanced inventory management and forecasting solutions, allowing them to more accurately predict demand, prevent stock-outs, and ensure that customers receive the items they need. Can your inventory keep up with the surge in online orders? Click the link below to read our latest blog about how dark stores can enhance your online grocery operations and keep your customers happy. 🔗 https://hubs.li/Q02zK3cf0 #blog #retail #onlineshopping #customerexperience #inventorymanagement

Convenience and profitability are the backbone of retail success, and while it's not my normal talk track... Walmart! (Our head of retail research, Ana Leon called out to me on Friday.) By nailing convenience - through delivery options, online shopping, local formats, and unique partnerships - Walmart has boosted both visits and profits. Meanwhile, Target's foot traffic is up, but revenue is down, signaling a shaky outlook. The takeaway? Convenience isn't just a perk. It's a profit driver. “As it relates to price versus convenience, everybody wants to save money and everybody wants to save time, but it’s a continuum,” McMillon said during the call. “Those that have more discretionary income and want to save time are liking what we’re doing with both pickup and delivery.” If you're not changing, you're dying! https://lnkd.in/ejF7Dgk5

Is Tesco trying to be the "everything store" of the U.K.? As reported by George Nott of The Grocer, the retailer launched a 3rd party #ecommerce marketplace where consumers can now shop from an extended selection of 9,000 items including pet care, home & garden and home improvement supplies & toys. They said the inspiration was seeing all the searches consumers were doing on products outside core grocery that were yielding nil results. The retailer says it doesn't want to become another #amazon that's over crowded with 3P suppliers, resulting in a noisy and muddled shopping experience. Instead, they're taking a much more curated approach to selecting suppliers and products to be listed. This idea of a "kinder, friendlier" marketplace is exactly the tone Walmart struck when they launched their 3P marketplace. But many years later, 1P Walmart brands I talk to often complain that Walmart now feels a lot like the wild west of Amazon with a lot of 3P noise. While Tesco can say today their marketplace is not trying to compete with Amazon, once those fat #retailmedia dollars start rolling in from these new 3P sellers, it's going to be harder to stay restrained. * Note the article is gated online but seams accessible via mobile https://lnkd.in/eDhMxsV5

Walmart continues to lead the way in online grocery sales, with their convenient pickup and delivery options driving growth. As consumer demand for flexible shopping increases, Walmart's strategy showcases the growing shift toward online grocery services. Check out more insights on the latest trends in the grocery industry here: https://lnkd.in/eEZZq9Zp Grocery Dive #Supplychain #FoodLogistics #DrivingExcellence #GroceryTrends #ColdChain

More and more American households are turning to delivery for their online grocery shopping needs. Why? Walmart and Instacart are driving this trend with deep discounts on delivery through annual membership plans. So, what can regional grocers learn from these initiatives? 🛒 Reduced fulfillment fees can be a powerful consumer driver. 📈 Waiving pickup fees could incentivize higher order values or sign-ups for memberships and descriptions. 💡 Despite the surge in delivery, pickup remains the most popular and cost-effective method for grocers—and it’s projected to grow over the next five years. To adapt to this shift, read our updated blog post on the latest delivery trends: https://lnkd.in/gNr42X-f