Bank Customer Experience Summit’s Post

Consumers don’t go to bank branches for basic services anymore. Instead, their primary motive is guidance for big financial decisions, such as mortgages, car loans and retirement. As a result, banks have rethought their branch strategies to accommodate more financial education. Garrett Graham, Director of Consumer Journey at Truist, will join us at Bank Customer Experience Summit 2024 to share tactics for creating an impactful financial education program for both regular customers and the financially underserved. #BCXsummit #banking #customerexperience

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