If your customer research looks like this, you're doing it wrong: 1. send out surveys, or 2. hypothesise based on data platforms like Google Analytics, or 3. see what your competitors are doing ↓ I used to do this ✋ Sadly, it meant I wasted a lot of money - because it only ever told me WHAT happened It never told my WHY (and the sooner you understand the WHY, the faster you can change your marketing to make an impact) ------ A better way? Interview your BEST customers, and find out: + their pains + their anxieties + how you helped them overcome these + how your fit in their Jobs To Be Done And then use this information to POSITION your business as a complete 'no brainer' (and make sure you update your messaging to go with it!) ↓ Now you know how to influence your Dream Customers ------------------ #b2b #b2bmarketing #demandgeneration
Love this. Talk to customers who have defected as well
You mean that I have to talk to current customers and prospects? I need to do win/loss analysis, customer listening projects, etc?
Interviewing your best customers is the key to understanding the WHY. Keep up the great work!
Great insight George Coudounaris
"Understand the why," excellent insight George Coudounaris!
Our favourite people in customer research? That's Alan Hale and Ryan Paul Gibson!