Avais Ijaz’s Post

✅ Diversity ✅ Quality ✅ Customer Service ✅ Employee Ownership These are the core principles ClinTrial Research is built upon. Learn more about CTR at: https://lnkd.in/eGYjf3Yn

Customer expectations are rapidly evolving, and insurers must adapt to stay ahead, with 20% of participants in our annual global whitepaper survey nominating the dynamic shift in customer expectations as their main challenge in 2024. In our latest article, Dimitri Honos, Senior Business Development Manager — Agents & Underwriters, shares strategies to accelerate the claims lifecycle and help you stay ahead. https://hubs.ly/Q02RBnts0

Data- wow... I am getting high level and detailed views of how well our addressing tools work. Slight differences in how you process an address and the additional data sets you have to work with create MAJOR differences in the real... USABLE.. data. The Proprietary Database that GrayHair has created is second to none and being used in ways to solve real problems with custom feeds that are amazing. The value I see now is so big it is kind of hard to believe.... but it is real..... If you have a business goal to drive costs out of mailing but keep the value of mailing... we are the folks to talk to... #grayhairrocks #lovinglife take care~

Yesterday was the start of National Customer Service week in the UK. As those of you who know me, from my days in sales to now my days in Customer support, customers have always been my number 1 thought and I include colleagues in that! I am always constantly questioning "How can I make life easier long term for them? I wonder what is happening with them to make them act in a way that I may be able to assist with? How can I improve a process to ensure the most efficient service and the best value for money?". It may look to those around you that you 'are never happy' but that is continuous improvement...you will never be happy tomorrow with what you are happy with today..but remember to celebrate every positive step forward. Customer service is THE difference! How you take care of people and how you make them feel is essential to a long lasting relationship whether personal or commercial. #Customerservice #NCSW2024 #Teamwork

In my 20+ years working in customer service and contact centres, I have heard some absolutely shocking things. Customers saying things to Customer Service Reps that would simply be unrepeatable here, that challenge your faith in humanity. It's only a minority of customers that behave like this, but abuse of frontline workers is getting more common. It happens more frequently than many companies realise, because of inadequate incident reporting. Today is Service With Respect Day, part of National Customer Service Week, which is organised by the Institute of Customer Service. The Institute's website sets out many practical steps that organisations can take to prevent and protect Customer Service Reps from abuse. https://lnkd.in/dkncKQnD

How are you connecting wih your customers? Our CEO was in Newcastle yesterday. Always one to find something to apply to our world of growing businesses without the pain. Practical blog post that will take 30 seconds to read.

Gartner’s annual Customer Service Priorities survey allows service and support leaders to share their most pressing priorities. Get access to the 2025 report by participating in the free Customer Service Priorities survey. #GartnerCSS #ServiceLeaders #CustomerService #SupportLeader

Are you collecting quality customer data? The more simple you can make it to respond, the more responses you'll get, AND the greater the insights that can be found . This was in the entry to a restroom at the Newcastle Airport departure area yesterday. And don't forget that from the feedback you and your team should to ask... "so...what does that mean for us?" or,...what are we going to do about the feedback?" Break the inertia and make sure you're asking your customers for feedback. Grow well

Q2 driver recruiting & retention data is here! 📈 📉 This FREE Q2 Data Download offers an in-depth look at driver feedback and industry trends as the freight market moves towards equilibrium. Get the insights now: https://heyor.ca/YuMHPs

With increasing return to the office in city centres, what's the impact to traffic congestion across the world? The TomTom Traffic Index provides deep insight into trends and current conditions but, ultimately, it sets a challenge for us city dwellers, to consider if we need to travel at all, and can we travel more sustainably (and cost effectively) with public transit? #trafficindex #trafficanalytics #tomtomtrafficindex