Atos’ Post

Since the 1990s, IT Service Management (ITSM) has relied on skilled IT teams to monitor and resolve incidents. With AIOps, an AI model controls a robotic process automation (RPA) engine, automating the initial steps of ITSM. This reduces human effort, prioritizes incidents, and triggers necessary actions for resolution. The future of ITSM is here, powered by AIOps. 🚀 ➡️ https://lnkd.in/e4tA6uqH #AtosBridge #ITSM #AIOps #GenAI #AdvancingWhatMatters