How can banks successfully deliver customer transformation initiatives? A panel at the upcoming Bank Customer Experience Summit from Sept. 9 to 11 in Charlotte will offer the secret ingredients to a successful transformation.
ATM Industry Association (ATMIA)’s Post
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Creating a Digital Lending Infrastructure for a Seamless Fintech Ecosystem | Co-founder - CloudBankin | Fintech Enthusiast | CloudBankIn | Loan Origination | Loan Management | Digital Lending
Top 8 KPIs that a Bank/NBFC needs to track: 1) Time to acquire a product or service: How long does it take a customer to sign up or purchase? 2) Time taken to resolve: How long does it take to resolve an issue reported by the customer? 3) Customer engagement: How likely is the customer to want additional services or products? 4) Customer effort: How difficult it is for the customer to get or find what they need. This is a subjective measure from the customer’s perspective, often discovered via surveys. 5) Customer satisfaction: Were they able to get the help they needed? Would they recommend the bank or service to someone else? Measure this immediately after the customer experience, not months later. 6) Cost to build: How much did it cost to build a feature or a service? 7) Time to resolve: How long does it take to resolve internal change requests? Bugs? 8) Innovation: How many new products or features did we launch in a given period? #manispeaksmoney
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Creating a Digital Lending Infrastructure for a Seamless Fintech Ecosystem | Co-founder - CloudBankin | Fintech Enthusiast | CloudBankIn | Loan Origination | Loan Management | Digital Lending
Top 8 KPIs that a Bank/NBFC needs to track: 1) Time to acquire a product or service: How long does it take a customer to sign up or purchase? 2) Time taken to resolve: How long does it take to resolve an issue reported by the customer? 3) Customer engagement: How likely is the customer to want additional services or products? 4) Customer effort: How difficult it is for the customer to get or find what they need. This is a subjective measure from the customer’s perspective, often discovered via surveys. 5) Customer satisfaction: Were they able to get the help they needed? Would they recommend the bank or service to someone else? Measure this immediately after the customer experience, not months later. 6) Cost to build: How much did it cost to build a feature or a service? 7) Time to resolve: How long does it take to resolve internal change requests? Bugs? 8) Innovation: How many new products or features did we launch in a given period? #manispeaksmoney
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Data Scientist @ MCC Economics and Finance | Credit Risk |Machine Learning | Python | R | SQL | Data Modelling | Tableau| MSc in Business Analytics
# KPIs need to track
Creating a Digital Lending Infrastructure for a Seamless Fintech Ecosystem | Co-founder - CloudBankin | Fintech Enthusiast | CloudBankIn | Loan Origination | Loan Management | Digital Lending
Top 8 KPIs that a Bank/NBFC needs to track: 1) Time to acquire a product or service: How long does it take a customer to sign up or purchase? 2) Time taken to resolve: How long does it take to resolve an issue reported by the customer? 3) Customer engagement: How likely is the customer to want additional services or products? 4) Customer effort: How difficult it is for the customer to get or find what they need. This is a subjective measure from the customer’s perspective, often discovered via surveys. 5) Customer satisfaction: Were they able to get the help they needed? Would they recommend the bank or service to someone else? Measure this immediately after the customer experience, not months later. 6) Cost to build: How much did it cost to build a feature or a service? 7) Time to resolve: How long does it take to resolve internal change requests? Bugs? 8) Innovation: How many new products or features did we launch in a given period? #manispeaksmoney
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Vice President - Bank Analytics and Solutions | Credit Risk Underwriting | Customer Management | Collections Management | Cross-sell | PFM | Scorecard Development | Income Estimation
These are good indicators for a bank to monitor
Creating a Digital Lending Infrastructure for a Seamless Fintech Ecosystem | Co-founder - CloudBankin | Fintech Enthusiast | CloudBankIn | Loan Origination | Loan Management | Digital Lending
Top 8 KPIs that a Bank/NBFC needs to track: 1) Time to acquire a product or service: How long does it take a customer to sign up or purchase? 2) Time taken to resolve: How long does it take to resolve an issue reported by the customer? 3) Customer engagement: How likely is the customer to want additional services or products? 4) Customer effort: How difficult it is for the customer to get or find what they need. This is a subjective measure from the customer’s perspective, often discovered via surveys. 5) Customer satisfaction: Were they able to get the help they needed? Would they recommend the bank or service to someone else? Measure this immediately after the customer experience, not months later. 6) Cost to build: How much did it cost to build a feature or a service? 7) Time to resolve: How long does it take to resolve internal change requests? Bugs? 8) Innovation: How many new products or features did we launch in a given period? #manispeaksmoney
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Helping our customers maintain the service levels they want by providing the visibility they need.
Leading banks face the challenge of balancing performance and user experience in today's digital age. Learn how innovative solutions like NETSCOUT's Smart Data empower IT teams to maintain reliability while enhancing customer satisfaction.
Consumers in the Digital Age | NETSCOUT
netscout.com
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Leading banks face the challenge of balancing performance and user experience in today's digital age. Learn how innovative solutions like NETSCOUT's Smart Data empower IT teams to maintain reliability while enhancing customer satisfaction.
Consumers in the Digital Age | NETSCOUT
netscout.com
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Digital Customer Interaction Solutions are essential platforms to meet customer service expectations in a financial services context. 🚀 But what are they and what KPIs do they actually improve? 🤔 In this post, we take a deep dive into DCIS, touching on the main considerations retail banks and credit unions should take into account before investing. Read for more! 👉 https://lnkd.in/dxjXKFya
Digital Customer Interaction Solutions for customer service
https://www.unblu.com/en/
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Leading banks face the challenge of balancing performance and user experience in today's digital age. Learn how innovative solutions like NETSCOUT's Smart Data empower IT teams to maintain reliability while enhancing customer satisfaction.
Consumers in the Digital Age | NETSCOUT
netscout.com
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Leading banks face the challenge of balancing performance and user experience in today's digital age. Learn how innovative solutions like NETSCOUT's Smart Data empower IT teams to maintain reliability while enhancing customer satisfaction.
Consumers in the Digital Age | NETSCOUT
netscout.com
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Leading banks face the challenge of balancing performance and user experience in today's digital age. Learn how innovative solutions like NETSCOUT's Smart Data empower IT teams to maintain reliability while enhancing customer satisfaction.
Consumers in the Digital Age | NETSCOUT
netscout.com
