Fascinating and informative webinar from IRM UK for anyone interested in Service Design. With thanks to Chris Brain, Jonathan Hunsley, Pip Hall and Andrew M. Topics discussed include: ✔️ Defining Service Design and the current state of play. ✔️ The argument for Service Design - the benefits to users and service providers. ✔️ The four thinking approaches underpinning Service Design. ✔️ The key drivers behind Service design - including accelerating digital change, changing customer expectations and a competitive market. ✔️ New professional recognition, credibility and the new qualification. ✔️ The distinction between product and service. ✔️ How to take those first steps on your Service Design journey. ✔️ Insights (from personal experience) into the successful implementation of Service Design, and the challenges. #servicedesign #servicedesigner #designthinking #cx #cxanalysis
Thanks to IRM UK for including me on the panel for their recent 'Beyond Assumptions: Charting a Course to Clearer Service Design' webinar, in advance of their Service Design Europe Conference 2024. It was a pleasure to sit (virtually) alongside Jonathan Hunsley and Pip Hall on the panel, and to be expertly hosted by Andrew M.. If you didn't catch it live, you can watch the webinar back at https://lnkd.in/eVKjXd-f, and you can get more information about the Service Design Europe conference at https://lnkd.in/eAkzj9YV.
Heidi Hunt Jamie Taylor