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🚀 Exciting Insights from Salesforce Customer Stories! 🌍 working in Business Development at Salesforce driving growth in the Financial Services Industry, I'm thrilled to share a powerful success story that highlights the impact of personalised customer conversations. 📈💬 Check out this inspiring article featuring Santander's journey with Salesforce, showcasing the transformative power of personalisation in enhancing customer experiences. In a world where meaningful connections drive business success, this story reinforces the importance of tailoring conversations to meet individual needs. 🤝💡 As we continue to empower businesses with innovative solutions, it's motivating to witness firsthand the positive outcomes achieved through personalised engagement. Let's keep the momentum going and elevate the way we connect with our clients. 💼✨ Feel free to share your thoughts on this remarkable journey and how it resonates with our commitment to delivering exceptional customer value. #Salesforce #CustomerSuccess #Personalization #Innovation #BusinessGrowth 🚀🔍

Drive a Customer First-Approach witha Digital-First Contact Center. An integrated approach to customer service and a framework for creating trust through customer inclusion are essential to a successful customer-first strategy. #wipro #contactcenter #bfsi Aman Rohatgi Abhishek Bhatnagar

A big shift has happened in the world of retail customer success. Solving customer queries USED to be about product features. Now, EVERYONE orders online, and it’s about: 🔹 Locating missing shipments 🔹 Replacing products damaged in transit 🔹 Returning products What does that mean for your retail company? It means you need a BPO solution that: 🔹 Excels at research and resolution 🔹 Solves problems while maintaining high levels of customer engagement 🔹 Incorporates AI to quickly troubleshoot, track, and resolve non standard issues We're helping thousands of customers around the world ENJOY products from their favorite retailers. #DATAMARK #CustomerExperience #Technology

Transform your Customer #Loyalty Strategy with ITA Group, Inc.'s Horizon In today’s competitive market, brands need more than just good intentions to keep their customers engaged - they need the right technology. That’s where Horizon comes in. Horizon is the next generation of #LoyaltyTechnology designed to transform customer engagement & retention, driving deeper loyalty to grow your business. Curious to learn more about how Horizon & ITA Group can revolutionise your loyalty strategy? Check out the full overview here: https://lnkd.in/ekmgrG6p #CustomerLoyalty #CustomerEngagement #CX

Do you often face the challenge of scaling your operations to meet fluctuating customer demand. At CallForce, we provide flexible and scalable BPO solutions that adjust to these fluctuating demands, ensuring they can handle peak times without compromising service quality. Whether you are in the Telco or retail sectors, our innovative and customer-centric solutions support the demand. We harness the right people and smart technology to deliver world-class contact centre from South Africa to the global market. Our approach drives efficiencies, retains and strengthens customer relationships, and supports business growth. Discover how CallForce can help you scale to supercede the fluctuating demand. #Telco #Ecommerce #Retail #BPO #Scalability #CustomerExperience #CallForce #BusinessGrowth

This is not a good mantra for a delivery operation 👇 🕖 Upgrade your ETA game with Optimize 🚚 In the dynamic world of delivery operations, the Estimated Time of Arrival (ETA) plays a pivotal role in shaping customer experience. 🤝 In an era where seamless customer experience reigns supreme, providing accurate ETAs isn't just a nice-to-have; it's a game-changer. It's about more than letting customers know when their package will arrive – it's about setting clear expectations, building trust, and enhancing overall satisfaction. 🤖 At Optimize we understand the significance of leveraging cutting-edge technologies and algorithms to refine ETA calculations. 😁 Accurate ETAs mean happier customers and smoother operations, it's a win-win. #eta #deliverysolutions #logistics #courier #palletnetwork #customersatisfaction #algorithms #optimisation #customerexperience #homedelivery #b2b #b2c

Did you know that 67% of customers switch businesses due to a terrible customer experience? Highlighting just how critical it is to prioritize exceptional CX to retain clients and stay competitive. Trusted BPO partners like Vericom, offer quality, personalized support that can help your business avoid this pitfall and keep customers loyal. Learn more about how we can boost your customer service experience. ✉️info@vericom.ph #CustomerExperience #VericomInsights #CXMatters #BPO

The #utility sector is experiencing significant challenges in its Order-to-Cash (O2C) processes. Given the critical importance of optimizing #O2C processes, particularly focusing on Customer Experience (CX), lost customers, and lost sales, we work jointly with COOs, CIOs and CFOs to understand the impact of O2C inefficiencies on overall #business #performance and build a strategic approach to address these challenges. #o2c #cobrança #cobranza #tesoreria #AI #process #CX #EX #sales #CFO #CIO #CTO #COO #finance #cashflow

Gain a deep understanding of your customers and build differentiated loyalty programs that lead to emotional loyalty and improved customer retention. To build customer engagement that leads to lasting loyalty, brands need to gain data driven insights into customer behavior, interests and needs to tailor experiences, offers and information to an audience of one. TCS Customer Intelligence & Insights™ (CI&I) scalable, modular, and highly configurable AI-driven platform is designed to help you meet your loyalty goals today and into the future. It can complement your existing loyalty system by means of real-time APIs, transforming it into an analytics-driven, intelligent loyalty solution that delivers personalized, omni-channel experiences that drive loyalty as an emotion. Email Matt Belanger (m.belanger@tcs.com), one of our TCS industry experts at ShopTalk. Learn how TCS Customer Intelligence & Insights™ for retail can help you deliver personalized #CX for optimized growth, loyalty, and retention. #shoptalk2024 #shoptalk #TCS #CII

🌐✨ In the dynamic world of e-commerce, our customer support journey underwent a remarkable transformation! Faced with challenges like high ticket standardization and sluggish responses, we strategically integrated AI to revolutionize our approach. Witnessing a phenomenal 45% increase in ticket deflection within six months, we're now streamlining customer queries more efficiently. The 30% reduction in interaction time not only boosts efficiency but also elevates customer satisfaction. With our support team handling inquiries more adeptly, and AI continuously learning, we're not just meeting expectations – we're setting new standards in customer service excellence!  #CustomerServiceRevolution #AIIntegration #ECommerceSuccess