Celebrating second place! - something you won't see me do often 😬 Grab is #2 on Fortune’s 2024 #ChangetheWorld list, right behind some groundbreaking companies in space innovation. We must seem boring in comparison, but our journey to drive #financialinclusion across Southeast Asia has also been a zero to one effort 🚀 Our driver-partners, once invisible in the formal financial system, can now access vital financial services like micro-insurance and lending. It's game-changing that they can now use these services to pay for important expenses like medical bills or education. We were also named again in TIME’s World’s Best Companies of 2024 for our positive societal impact. I don’t judge our impact by lists and awards - the proof will be in the number of people whose lives got a bit better because of our platform. I want to celebrate some industry acknowledgement with Grabbers though - thank you for your #teamwork and innovation 💚 Read more in our Inside Grab blog:
Go back to real people and get rid of the AI. I submitted a request over 5 days ago to get a refund due to a driver spilling our order. It was immediately rejected within seconds of submitting it via the app claiming the pictures from an iPhone 15 Pro Max during broad daylight outside in the sun were not "sufficient" enough. Obviously, it was an AI rejection. I manually re-opened the claim and submitted more photos and commentary through the email. Every. Single. Day. For the past 5 days. I have got ZERO responses. I have contacted the Facebook page which surprise, surprise is also a Bot. Every. Single. Day. For the past 5 days. I have got ZERO responses. ZERO customer service. ZERO humans. At this point I am considering it THEFT and seriously considering running ads across social networks to capture other customers like myself who have been robbed and never got refunded so I can bring forth a class action lawsuit against Grab Holdings.
Gotta give credit where it’s due. Thank you n your team for the work you do to uplift the most financially insecure in the region. Winning hearts is far more important than space exploration in my humble opinion.
Anthony Tan, co-operate with our "The Global Eco System Of The Golden Age" for The World Peace and Climate Change, Life Energies, Human Health, Global Issues, Social Economies, AI ... The Safest Bunkers, Space Energies Programs, Wealth For Earth: https://www.achaugiauco.com, [email protected] ! Andy Nguyen Trong Khoa.
Anthony Tan is nice that u have done differently in a small way
Anthony Tan How do you classify your Grabbers: as employees or independent contractors?
太厲害了!
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Talent Partner - Global | Certificate of Employment Intermediaries with EFMA
2moKindly look into the feedback people have shared on Grab about their service recovery, delayed deliveries and endless chats with chat bots that’s leaves us to a dead end. Literally zero attempt on service recovery when charges are sky high. And why we are penalised when we are late and drivers aren’t?