Annie Dean’s Post

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Social Enterprise Technology Sr. Exec - Customer Success Expert - Entrepreneur

Why do people still think that bigger companies mean more job security? More than 80% of tech employee layoffs came from the largest employers according to Layoffs.FYI. The number of tech companies laying off employees has fallen 5 out of 6 of the last quarters allowing some of the backlog of unemployed workers to be absorbed back into the market. With a strong SaaS growth rate and solid investment numbers YTD (especially in AI) creating new headcount, the job market is poised to become quite competitive again in tech. For those looking for work or considering a career transition into tech, I'd encourage you to take a data-driven approach to assessing the risk of working for a startup or scaleup. Evaluate job opportunities for stability based on the length of the runway ($$$ in the bank vs spending), demand for the product, growth rate, customer retention, and leadership. A listing on the stock exchange doesn't tell you as much as some people believe. #saas #hiring #customersuccess

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Annie Dean

Social Enterprise Technology Sr. Exec - Customer Success Expert - Entrepreneur

5mo
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Agreed! One might make it under the radar through one or two rounds of layoffs...but they will eventually catch up. The key: Make yourself less dispensable (because no one is indispensable) by owning some key piece of information, process, or infrastructure.

Liz Lee

Proactive Customer Success expert specializing in repeatable, measurable, and scalable strategies for XaaS organizaations.

5mo

During your interviews ask what your onboarding is like 👍 how thoughtful they are about your onboarding and how they invest (time, money, a well thought out plan, etc.) helps demonstrate the value they place on their employees! If you are hiring in the #customersuccess field it's time to start investing in your onvoarding! How much time do you spend on teaching process vs CS specifically? Compare this to your sales onboarding! See a difference 😉

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Carlos Aviña

VP of Customer Success @ StrongArm Tech | Focused on Customer Retention and Growth

5mo

Love this, Annie, and spot on.

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Pam Micznik 🤸♀️

Strategic Advisor | Product Training | Customer Education | Customer Success | Sales Enablement | Software Productivity

5mo

💡💥 If you learn to think this way for yourself... can you imagine how much more effective you'll be in your new job?!!! Great content, Annie Dean. Thank you!

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