I asked 33 B2B CMOs & Marketing VPs "what are your top 3 biggest challenges right now?" and here's what they said: Top 4 marketing challenges: 1. building more TOF (leads) 2. messy data 3. positioning and messaging 4. high CAC so maybe you think that 3 is causing 1, (many ppl probly do) but IMO, a lack of customer understanding is causing 1 and 3 and even 4 lack of customer understanding is huge especially at startups we think we understand our customers "just enough" we think that getting on sales calls = customer understanding (um, no) to help avoid customer blindness, I always kick off my work w/ clients with voice of customer research 5-10 hour long conversations with customer superfans plus warm prospects plus lapsed buyers if you have them after completing this research and listening to sales calls I create a short deck which includes: - main problem for our target buyer - why do we exist - who are we for - what are we offering them - top unique benefits to the buyer - top unique features of our product - competitors analysis - positioning - messaging I pull in direct quotes from voice of customer conversations to make sure we're not making assumptions and just using words that we like (it's not about us) this foundational work carries over into everything else including your website, brand design, GTM strategy, content, etc. Everything. and it starts with doing the work up front - voice of customer research don't skimp plz don't say you're customer-obsessed when you're really not do this work early to avoid those top challenges above that I'm hearing from dozens of CMOs and Marketing VPs and Marketing Directors (and iterate, especially if you're early stage) as for the messy data challenge, gotta set up your ops correctly early stage bc it only gets worse if you don't what do you think? (if you're a CMO, Marketing VP, Director in B2B plz take 45 sec. to fill out the survey in the comments, more data = more insights, I'm really big into insights if ya haven't noticed) ✌️&❤️️ #marketing #startups #founders
The high ranking for positioning and messaging is interesting, given it's often seen as a nice-to-have rather than a must-do. It's not considered a prioritity given the focus on leads and sales. When I do engagements, I always start with brand positioning because companies need a clear and differentiated narrative to underpin marketing, sales, product development, etc. There's simply too much competition to rely on generic positioning and messaging.
Completely agree, Anna - I follow this same formula for my engagements as well, always start with customer research and have everything stem from that. Hard to go wrong offering what your customers told you they want. All the rest follows getting that right.
That’s a good list you have in the deck. Something I like to use here is the jobs to be done framework. Specifically, I’d like to understand what did the customer hire before, to get this job done. That offers a very unique insight into the thinking of your ccustomers, and also a meaningful insight into your competition.
It all starts with being customer obsessed - going beyond the demographics and maniacally focusing on your bullseye. Not just saying it - DOING it. It fuels everything, especially in the early stages. In the later stages, that customer obsession helps you expand into new markets and hit new bullseyes. Giddy up! 🔥
Whenever anyone tells me they understand their customers (or potential customers) and that they understand their problems, I’m like, “show me the data”.
Messy data is also a big issue. If you can’t report easily and accurately on KPIs, then how can you make informed decisions about where to spend budget etc?
Love that you're collecting the data. The 4 are all related. Messaging can warm up the 95% of ICP not yet ready to buy. Easier to get them into the funnel when ready and lower CAC when they do buy. Hard to do and optimize without good data.
1000% agree! If more people admitted they didn't know their customers well, they would always ask the question "have we asked the customer?", which fuels MUCH better outcomes.
Great insights Anna Furmanov! interesting to see that CAC is only number 4, especially since 1 can have a large impact on it.
Positioning and messaging for Seed startups | Host of Modern Startup Marketing podcast
5momarketing leaders plz take 45 sec. to fill out the short survey: https://forms.gle/CugMxuobW45Y4Sbs6 add your email (optional) to get the full data story