We are hiring #ATM/ #Customer_Connect #QA/ #Support_Analyst for one of my client in interesting candidates please send resumes to [email protected]
Visa status: : only GC/USC /GCEAD
Position:- ATM/Customer Connect QA/Support Analyst
Location: - San Francisco, San Ramon, CA onsite
Competencies:
Test Management
Essential Skills:
POSITION : ATM/Customer Connect QA/Support AnalystLocation : San Ramon, USA.
Responsibilities:Deployment: To mimic production, USD IMAGE must be loaded manually onto the 23 different ATM machines, and to monitor the behaviour and report any odd errors ie: wrong screen flows, beeping sound of individual hardware, blank screens, reading the onboard atm diagnostic screens, that are noticed during the installation period. There are different types of models, and they are all supposed to behave exactly the same during installation. After deploying the USB onto the ATM, there are some settings and activities ?configuration? that must be done on each ATM. Depending on the level of testing by the QA team, there will be different configuration settings on each ATM Fake cash, receipt and statement papers must be physically loaded onto each ATM after deployment. When a new ATM is brought to the QA lab, we physically have to unwrap it, connect it to the network and add it to the database and active directory, and send a request to HOSTMASTER for the new ATM to be added to the network. We must request new IP ADDRESSES for new ATMs when needed. Maintenance/support: Request from QA most of the time requires update to the Configuration Repository database. After updating the CR database, you have to go to the ATM and configure either the cash dispenser, fix jams or reset the various devices on the ATM We maintain different code levels on multiple Aconnex environments. We currently have 6 Aconnex environments that have to be maintained all the time with code deployments. We support Aconnex Crosscheck so the QA can do their unit testing in house. I make sure crosscheck is always available and Scripts are running.Triage: You must troubleshoot when a transaction from the ATM is not working as is supposed to be. Either its on the ATM level or from the Crosscheck system or either not reach Pconnex and TSYS Other systems that the Aconnex is connected to could be the issue. I send service request to NCR Support when an issue cannot be resolve by myself. Customer Connect:1 I make available customer connect workstations for QA team to verify their transactions on all the SIT environments.2 I send request for Prod code level to be deployed on the Servers for QA testing.
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