Angela Diffly’s Post

Something exciting is on the horizon, and we can’t wait to share it with you. We're gearing up to unveil our latest advancements that will revolutionise the way of catering operation. Think smarter, faster, and better—that's what we're bringing to the table. Stay tuned as we take you on this journey of transformation. The best is yet to come! 🚀   #NewBeginnings #InnovationAhead #NextLevel #TransformationJourney

Storytelling at the Pack Expo: Day 3: How Innovation and Connection Lead to Solutions Today was all about coming up with ideas and fixing problems. I've been really getting into talks at Pack Expo in Chicago, checking out cutting-edge technology, and seeing for myself how powerful new ideas can be. Like me, these professionals are driven to solve hard problems and push the limits of what's possible in food industry. I met them at a networking event. One chat stood out: we were talking about how to fix a technical problem that was slowing us down and lowering the quality of our work. We had lots of ideas because we had seen so much cool technology at the fair. When technology and understanding come together in this way, real change happens. A simple talk can lead to a big idea, and an idea can change everything about how a business works, from how efficiently it works to how well it runs to how environmentally friendly it is. I'm reminded every day at Pack Expo that we can really change how small makers do things if we have the right plans and tools. Follow me here for more ideas, tips, and stories from the cutting edge of innovation if you're ready to find ways to help your business grow. Let's bring ideas to life and fuel the future of food production! #PackExpo #Innovation #Productivity #Efficiency #FoodManufacturing #Networking #SmallBusiness #ProcessImprovement #Automation #Creativity

MURTEC 2023 was a smashing success! Share your favorite photos or experiences below and let's keep the excitement going as we countdown to MURTEC 2024! 🔥 From harnessing the power of data analytics to enhance decision-making, to revolutionizing customer experiences through technology, and streamlining operations for greater efficiency - there's so much to explore and learn at #MURTEC2024! 🔍🚀 Such a great opportunity to delve into the latest trends, strategies, and technologies shaping the future of the restaurant industry! Let's pave the way for unparalleled success and innovation! 🎉 #InnovateTogether #RestaurantTech #DataAnalytics #CustomerExperience #OperationsOptimization 🍽️💻

Beyond Fast & Frugal: How can QSRs Tech it to the next level? 🦾 ⬆ We’re stoked to welcome once again - Andy Hooper, CEO of Hart House, who is all set to kick off Day 2 of our Digital Transformation in fast casual and QSR Summit, with an exciting opening keynote on how QSRs can go beyond just speed and cost with their Digital Transformation efforts 🎙️ With 20+ years of experience in the restaurant industry, Andy has essentially done it all! — From leading multi-unit teams for domestic and international brands, to driving technical innovation for QSRs resulting in significant returns on capital. His mission? To revolutionize every facet of the restaurant industry, right from food, to people operations to customer experience! ⭐ Here's a sneak peek into his much-anticipated keynote address: 🔍 System-wide optimization: The risks of fragmented “fixes”, and why a holistic approach is the way to go 🏆 Lessons from Sports: What the QSR industry can learn from the world of professional sports 👨🔧 More Mechanics > A fancier screwdriver: Why the solution is often skilled staff, since tech is only as effective as those who can utilize it. 📈 Data-driven productivity: How a precise, well-thought-out data strategy can mirror the effectiveness of your top-performing GM Andy's keynote promises to inform, inspire, and get you thinking - wherever you are in your QSR journey. So don't miss out on this transformative conversation! 🚀 💬 We're curious to know; How has technology empowered your QSR in ways other than speed and cost?  _________________________________________ Digital Transformation in Fast Casual & QSR Summit 📅 June 11 - 12, 2024 📍 Chicago, IL 🌎 http://www.qsrsummit.com #QSRsummit #QSR #fastcasual #digitaltransformation #IndustryNow #HartHouse

Great products are born from scenes like this. We updated the INSITU brand ahead of the Pizza Expo and with it came an apt slogan: “Automation for the real world” Some attendees asked us what it meant. It’s less a statement than the culmination of a process that answers the question – How can you create value for restaurants as they exist TODAY, not as they might exist tomorrow? In order to create solutions that are grounded, robust, and functional in the real world, you have to work in the stores. The lab isn’t ground zero for continuous innovation – the operator is. It really isn’t rocket science if you’re willing to ruin a few shirts, get your hands dirty, and listen along the way.

We recently caught up with Pawel Smolarkiewicz, Chief Innovation and Experience Officer at Wineshipping, to learn how his engineering team has leveraged the Hookdeck Event Gateway to achieve 90% fewer API calls and 3,000% better CX. Here are the key takeaways. The link to the full customer story is in the comments.

This year’s #FSTEC conference presented by Informa was packed with insights, new ideas, and some head-turning moments that left me thinking hard about the future of restaurant technology. It was great to catch up with old friends and meet new ones. Here are a few thoughts from the show that seemed to echo throughout the conference on stage and through the hallways: ~ Project scope creep is still a significant issue. Over-promising leads to under-delivering, and the industry needs to be mindful of realistic expectations. ~ SaaS fatigue is real, and it’s more than just about cost. Restaurants are tired of paying for services that don’t deliver tangible ROI. The C-suite is seeking proven revenue-generating solutions that drive results, not just new features, for the sake of innovation. ~ The debate between platforms vs. feature functionality is alive and well. Comprehensive platforms seem to be the direction, but restaurants are careful about how much tech they can manage. ~ As futurist Mike Walsh pointed out in his keynote, “Big Tech is going to be the next Big Tobacco.” The power held by today’s tech giants is reshaping our economy and society, whether we realize it or not. ~ AI is the next wave of technology for brands like Yum. But as Joe Park from Yum! Brands stressed, AI adoption must be thoughtful and focused, not a blanket solution. Data is Gold, but without being actionable, it's just untapped potential. ~ Knowledge sharing and active listening are more important than ever in this rapidly evolving space. ~ Guest-facing tech should enhance, not detract from, the exciting in-store experience. As Jeff Caplan shared, the customer experience is paramount more than ever as we open new channels of restaurant commerce. ~ One of the biggest shifts discussed was the move beyond the 1st vs. 3rd party debate. Today, it’s all about meeting customers where they are and investing the right resources to make that connection. I am so grateful to have spent this time with so many smart people. I look forward to continuing these conversations into 2025 to help move the industry forward. Excited for the future! #FSTEC2024 #RestaurantTech #Innovation #AI #Leadership #DigitalTransformation #KnowledgeSharing 🥪 Deric Rosenbaum 🍔🍟🍕🎙 David "Rev" Ciancio Justin Ulrich 📢🎙️ Anthony Presley Allie H. Audrey Hogan Andy Freivogel Maia Tekle Seth Temko Alex Wereminsky Patrick Carruthers Neal Dubisky Samuel Stanovich 🐔 Justin Roundy Jeremy Julian Bob Thomas 🍽️Zack Oates🍕 Katherine B. Tammy K. Billings, MBA Brandon Rabinowitz Eric Knott Marielle Kokos  

Stop forcing technology to fit into old processes – update your workflows instead! In the restaurant industry, especially within large-scale food service operations, the adoption of new technology often meets resistance because it "doesn't support our current way of working." This mindset is a recipe for failure. Instead of forcing new technology into traditional processes, align your workflows with the capabilities and potential of technology. Digitalisation isn't just about implementing the latest tools; it's about evolving your processes to leverage these tools effectively. Too often, I've seen digitalisation projects stall because they're shackled by outdated workflows. To truly thrive in a digital age, you must be open to transforming your internal processes to fully embrace technological advancements. It's not just about adopting tech for tech's sake; it's about reshaping your operations to harness its full potential. Lead by example and create a culture where innovation thrives not by clinging to the old ways, but by reimagining and revolutionising how you work. #digitaltransformation #restaurantmanagement #foodservice

Great insights from Day 1 at FSTEC! I had the opportunity to listen to a panel of restaurant operators discuss a crucial topic: buying technology vs. building customized tech tools. The panelists highlighted some key factors when deciding to buy technology: Reputation: Does the potential partner have a proven track record of success with similar businesses, providing top-notch service? Flexibility: Can the tech provider customize solutions to meet the unique needs of your business? Experience: How long has the company been in business, and have they successfully solved pain points for other customers? Product Roadmap: Is there a clear plan to continue improving the product as technology evolves? It was refreshing to hear these insights directly from industry leaders. What’s your take on the buy vs. build debate? When buying, what do you prioritize in a technology partner? P.S I really enjoyed speaking with Jeff Douglas one of the panelist from this great conversation #FSTEC #RestaurantTechnology #BuyVsBuild #TechInnovation #BusinessGrowth #TechPartners

🎙️ Setting the stage for the next wave of QSR Digital Transformation 🍔🌐 Did you know 71% of QSRs consider digital transformation the key to staying agile? It's no surprise - considering industry changes and evolving customer expectations. 🗣️ But with AI and advanced tech on the rise, what does the future hold for the restaurant industry? What shifts in strategy will be crucial for QSR leaders to drive successful digital transformation for their brands? 🚀 Join our summit Advisors — Solomon Choi from Jabba Brands, Julie Wade, CFE from Taziki's Mediterranean Cafe, Samuel Stanovich 🐔 from Big Chicken, and 🍔🍟🍕🎙 David "Rev" Ciancio from Handcraft Burgers and Brew — as they explore answers to these questions in an exciting opening panel discussion at our Digital Transformation in Fast Casual and QSR Summit. The panel will dive into the following topics: 👥 Prioritizing people: Because a sustainable team is what helps you get the most out of your technology investments 🤝 Maximizing Guest Experience: How treating your operators as your customer, enhances the overall experience for your guests 📊 Data-driven foundations: Driving effective digital transformation with a data strategy that aligns with your business goals 🤖 Technology with Purpose: Why it's crucial to get your processes right before shopping for the right tech to improve it Don’t miss out on being part of a crucial discussion that unpacks the shifting landscape of digital transformation in QSRs, setting the tone and shaping the conversations for the rest of the summit! What emerging technology do you think will have the biggest impact on the industry in the next 5 years, and why? 💬  _________________________________________ Digital Transformation in Fast Casual & QSR Summit 📅 June 11 - 12, 2024 📍 Chicago, IL 🌎 http://www.qsrsummit.com #QSRsummit #QSR #fastcasual #digitaltransformation #Restaurantsuccess #IndustryNow