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Senior Industry Adviser, BOXTEC | Founder, Redline Retail Consulting | Amazon Best-Selling Author | ReTHINK Retail / RTIH / Modern Retail Top 100 Retail Expert | Writer, Fortune | International Keynote Speaker

Groceryshop tech to watch bulletin#1: A lot being discussed at Groceryshop regarding in-store tech, and not just in the supply chain / inventory / fulfillment space but front of house, in-store experience. For me, the grocery shop has changed little since the days of Piggly Wiggly (and that was 1916!) with of course the exception of online shopping. But I wonder if all that is about to change? With that in mind, I'm focusing on the tech at Groceryshop which could transform our grocery shopping habits. Beginning with Instacart. I've encountered Instacart on several occasions before and always wondered how the shopping trolley would fare being dumped in a ditch? (maybe that doesn't happen in the US but it sure does in the UK!). But for some reason, this time around, it has caught my eye. Because at Groceryshop, Instacart unveiled its latest generation Caper Cart, including three new capabilities: * Gamification through in-store “quests” * Location-based coupons * New advertising options, including “aisle-aware” opportunities As reported by Groceryshop's Ben Miller: "All speak to the confluence of three major trends in grocery retailing; driving volume through next generation demand creation, digitizing the physical grocery store, and the development of Retail Media" Instacart said it will be rolling out these new capabilities to retailer partners Schnucks and Wakefern Food Corp., and is working with CPG brands PepsiCo and General Mills, at launch. Now, I find the prospect of gamifying the weekly grocery shop rather intriguing, not to say exciting. Of course, the new Caper cart is the physical manifestation of what is essentially a software development company, but is perhaps the thing that attracts the most interest, together with their Connected Store proposition. Definitely one to watch. Full details in the release 👇 https://lnkd.in/ed8sJrRN

Instacart Launches New Gamified Capabilities Maximizing In-Store Rewards and Savings on Caper Carts

Instacart Launches New Gamified Capabilities Maximizing In-Store Rewards and Savings on Caper Carts

https://www.instacart.com/company

Richard Hammond

Uncrowd CEO & Founder | Expert in Experience Analytics

2mo

All smart cart initiatives are straight up stupid. Redundant tech created to solve problems that don't exist, with a single use case I'll get to in a moment. At its core is a truth; every new tech introduces friction debt. That is a price in pain that must be repaid in reward. I have to login? Well okay but only if I'm guaranteed free stuff and half an hour of my life back. No smart cart is able to get close to repaying it's friction debt. The one use case exception? China where gamification in shopping is commonplace, culturally significant and welcomed. That game you play each time you log into Temu? Not new, that's shopping in China. So yeah, take your smart cart to China, except that market is already way ahead of you, can undercut your pricing and your shitty recipe function is already beaten by the opiate of a cooking video game that involves singing artichokes, a murderous bottle of fish sauce and pays out in treasure and dopamine. Krunks Landing, Idaho ain't ready for it.

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