On a mission to raise the leadership level in the world! Obsessed with growing people + Activating potential + Building purpose. Raising the bar on Values! Better Leaders = Better World.
A lot is said about customer experience, but does the walk meet the talk? So let’s dissect this a little: - You want your customers to be handled with care and attention. Do you treat your employees with care and attention? - You want your customers to be heard and to have their needs met. Do you listen to your employees and ensure their needs are met? - You want your customers to be delighted and have their problems solved. Do you delight your employees and assist in solving their problems? … You get the point! Courageously review where are the gaps in your customer satisfaction and don’t go back to your employees to ask them to improve. Demonstrate to your employees how to treat your customers by how you treat them! #customercare #experience #employees #leadership #transformation #care #attention #listen #walkthetalk #excellence
Director of Business Development
4moI agree!