Amphisoft Technologies Pvt. Ltd,’s Post

𝐇𝐞𝐚𝐫𝐭 𝐨𝐟 𝐓𝐫𝐮𝐞 𝐄𝐝𝐓𝐞𝐜𝐡 𝐓𝐫𝐚𝐧𝐬𝐟𝐨𝐫𝐦𝐚𝐭𝐢𝐨𝐧 / 𝐏𝐚𝐫𝐭 𝐈⁣ 𝐏𝐫𝐨𝐛𝐥𝐞𝐦-𝐂𝐞𝐧𝐭𝐫𝐢𝐜 𝐃𝐞𝐬𝐢𝐠𝐧 ⁣ ⁣ In early 2020, just before the pandemic turned the world upside down, we initiated discussions with the Tamil Nadu Directorate of School Education. The goal was ambitious but meaningful: to offer free NEET training to government school students, leveraging E-Box to enhance their preparation. As part of this collaboration, we visited several NEET nodal centers to understand their existing model and explore how E-Box could fit in to make their efforts more impactful. ⁣ ⁣ I vividly remember one particular visit to a small, remote village school. We introduced the training materials and platform with great enthusiasm. Initially, the room buzzed with curiosity. Then, hesitation crept in. The students struggled - not because they lacked the will to learn, but because the content assumed foundational knowledge they hadn’t been taught. ⁣ ⁣ The turning point came when a teacher shared a simple but profound observation: "They just need something that understands where they are.” Those words hit home. ⁣ ⁣ We realized we had approached the problem backward. Instead of shaping our solution to meet their needs, we had expected them to mold themselves to fit our solution. It was clear: we needed to pause, step back, and truly understand the challenges they faced. For weeks, we immersed ourselves in their world. We spoke with teachers, observed classrooms, and listened—really listened—to the students. What emerged was a deeper understanding of the hurdles they faced: the lack of prior exposure to core concepts, the overwhelming pressure to succeed without the right tools ...⁣ ⁣ This led us to redesign the program. ⁣The results? Transformational. Students who once hesitated began to engage with newfound confidence. ⁣ ⁣ Reflecting on this experience, I realize that problem-centric design isn’t just about finding solutions. It’s about empathy, about walking in the shoes of those you aim to serve. It’s about asking the hard questions: What do they truly need? ⁣ ⁣ As far as E-Box was concerned, its design was rooted in a problem-centric approach. Having worked extensively in both HigherEd and corporate L&D, we had firsthand experience in recognizing that diving into the problem space was not just important—it was essential. These fields taught us that without fully understanding the unique challenges learners face, even the most advanced solutions would fall short. However, this encounter with school students was a poignant reminder of just how critical it is to stay grounded in this problem-centric design principle.⁣ ⁣ This philosophy continues to guide us as we refine platforms like Image of a Child and School Age. Because technology, no matter how advanced, isn’t the answer on its own. The answer lies in deeply understanding the problem and designing solutions that truly transform lives. ⁣ ⁣ That’s the power of problem-centric design.