Alex Membrillo’s Post

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CEO of Cardinal Digital | Healthcare Aficionado | 40 under 40 | Inc. 5000 Agency

Biggest challenges for Behavioral Health Marketers going into 2025 according to our expert panel at Scaling Up: * Persistent Stigma around behavioral health and addiction * Trust Issues from poor care experiences * High Attrition Rate/low completion rate * Need for Proactive Engagement * Clinician Shortages and workforce instability * All smiling at the same time for a screenshot All of these are interlinked. The stigma around behavioral hurts engagement. Low session completion rates mean you need more strategies to keep patients engaged. Clinician shortages or high turnover disrupt consistent care which damages patient trust. And as Michael Midgette said on the panel, "We have to build trust in our organization before the individual even engages with us. And the only true effective way to do that is to showcase the clinical organizations in the operation." Great stuff from Michael, Kristin Garcia and Colin Jeffries! They even offered some tech recs: In addition to Salesforce, Mixpanel, and Looker BI for data analysis, if you're looking to post lots of videos on social to showcase your clinical orgs, you may want Hootsuite for social media management, as well as Canva Pro for quick video editing, and Premiere Pro for editing longer-form videos. Trust and engagement is important for any healthcare marketer, but doubly so in behavioral, so videos that can reach through the noise really matter. #TrustIsAMust #healthcare #healthcaremarketing #behavioralmarketing #willposenextyear

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Colin Jeffries

Vice President of Marketing & Communications @ BrightView Health → Host of The Rethink Marketing Podcast → What's the point of all that data if we're not using it to connect more people to care?

1mo

Alex Membrillo, a good screenshot of everyone is a rare find indeed! This one is surprisingly good haha!

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