Addressing cart abandonment through testing and data analysis #ATPS2025 Tackling online shopping #cartabandonment is a continuous challenge, especially in the #travel sector. Issues can stem from concerns like payment security, lack of preferred #payment methods, and complicated #checkout processes, as well as industry-specific factors such as complex fare structures and numerous add-on options for services like window seats and meals. A key strategy that stands out is the reliance on ongoing testing and data analysis to enhance the shopping and payment experience. Norwegian Airlines emphasises the importance of owning the entire checkout process. At the #ATPS2024 conference in London this year, Mette Evensen from Norwegian Airlines highlighted the need for a data-driven approach to achieve the optimal payment mix during checkout. “Customer experience and conversion drive development,” she noted, explaining how the payment team collaborates closely with the airline's e-commerce and digital teams to boost conversion rates. Norwegian Airlines and Trustly chose to implement A/B testing, exploring various strategies such as providing additional information and promoting bank payments as a preferred method. Mette elaborated on their testing approach, which focuses on both the upper funnel—attracting shoppers—and the lower funnel—offering relevant information and minimising friction throughout the buying journey. The results are measured by tracking conversion rates across markets, new users, total pay-by-bank transactions, and repeat customer orders. Additional performance indicators include overall processing times and the effectiveness of follow-up messages or emails aimed at converting abandoned carts. How to handle cart abandonment going forward? Join experts at the #ATPS2025 in the UK next year. Stay tuned for more details! By Ritesh Gupta, Ai Events Christopher Staab Wendy Ward Fabien Mollinari Vojin Rakonjac Simon Eve Toreson Lloyd Ahmed Bennis inai (YC S21) CellPoint Digital Worldline WEX APEXX Global Discover Financial Services
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Looking ahead, 2024 is an exciting time for #independentretailers and #supermarkets as we embrace the future of payment trends. Here are our top 5 trends to discuss and explore as we revolutionize the way our communities shop and pay. Get ready to transform your supermarket experience! #IndependentRetailers #SupermarketTrends" 1. #artificialintelliegence : How can AI be leveraged for better inventory management, #personalized customer interactions, and efficient fraud detection in our supermarket? How can implementing AI in payment processing quickly yield a return on investment by reducing #fraudulent SCO transactions and minimizing false declines for SNAP or WIC ? How can we integrate AI-driven payment processing tools into DUMAC - RORC solutions, considering their ease of integration compared to other AI applications? 2. #embeddedpayments : What steps can DUMAC Business Systems, Inc. take to integrate seamless payment solutions within specific shopping environments ( #freshfood , #conveniencestores ) to enhance customer convenience and collect valuable data? 3. #security and #fraudprevention : How can we strengthen our digital transaction security to protect customer data and reinforce their trust in our supermarket? 4. #livecommerce : In what ways can live commerce be utilized to showcase high margin products, offer real-time deals, and interact with customers to enrich their #localshopping experience? 5. #nextgen #digitalcommerce and experiences: How far can DUMAC - RORC simplify technologies like contactless payments and gamified loyalty programs to make shopping more convenient, quick, and enjoyable for our customers? These questions focus on leveraging cutting-edge technologies to enhance #operationalefficiency, #customerexperience, and #securityawareness in the dynamic retail environment of independent supermarkets.
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Time for ushering in a new era of Payment Checkout Experience... The Payment Ecosystem has seen a significant shift in the last 5 years with UPI taking center stage. Consumer payment behavior has radically changed, but the checkout experience still revolves around numerous traditional payment methods - which are un-noteworthy, insignificant and long crossed the point of expiry and point of no-return. UPI has already absorbed debit card and NB features, and with lending on the horizon, credit card features are next. The missing piece is High Value Transactions, which is imminent. It's time to pivot towards UPI for a leaner and smarter payment experience. AI-led data analytics can transform checkout pages dynamically, offering users a seamless and personalized payment journey based on their spending behavior. Unlimit #CheckOut3.0 #Payments #PaymentExperience #UPI
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Committed to improving the user experience, we have continually updated new features in Beevo: ➡️ We integrated Aiden, an advanced AI platform that revolutionizes the way customers shop online. Aiden provides personalized assistance and product recommendations, helping users find items that best match their preferences and needs. This feature not only improves customer satisfaction but also boosts conversion rates by ensuring that shoppers discover exactly what they’re looking for. ➡️ We integrated a new payment option into Beevo, Revolut Pay. With this secure method, customers can make transactions using their Revolut accounts, credit, and debit cards. ➡️ We created a Customers review page for your clients feedback and insights about they shopping journey. This section builds trust and transparency with costumers and this help them make informed decisions and build a stronger community around your brand. Would you like these updates on your e-commerce platform? Visit bsolus.pt or talk with your project manager to find out more. #Bsolus #BsolusEcommercePlatform #Beevo #Aiden #Revolut #CustomerReviews #Ecommerce #B2C #B2B #B2E #OnlineShopping #OnlineShop #OnlineBusiness #EcommerceBusiness
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Is the Financial Services Industry a Late Bloomer in the Digital World? 💡💻 The rapid advancement in technology has transformed user expectations. E-commerce 🚀 has been a major driver of this shift, and it took a giant leap forward with the introduction of "quick commerce". But the financial services (FS) industry is often seen as a "late bloomer" 🌱 in the digital landscape. But why? 🤔 Is it because the industry lacks the right talent, design thinking, or intent? Absolutely not! The FS industry deals with investment and risk planning for individuals who trust it with their life’s savings 💰, making their future dependent on it. With such high stakes, the industry is highly regulated ⚖️, operating under the purview of bodies like RBI, IRDAI, SEBI, and PFRDA in India. These regulations are essential to safeguard customers' futures 🔒. Despite this, the FS industry is catching up quickly with remarkable innovations 💡 to make customer onboarding as smooth as possible. Key Contributors to FS Digital Transformation: - ML-based models 🤖 that match the right product to the right customer segment - KYC ✅ via government-backed services(APIs) like Aadhaar, CERSAI, DigiLocker - Integration with 🏦 from CIBIL, Experian, and CRIF APIs to assess customers' financial potential What's Next for the FS Industry? - ABHA ID 🏥: Helping to assess users' health and related risks. - Omnichannel presence 📱: Ensuring FS brands can reach even the grassroots level, promoting financial inclusion 🌍. So, instead of being a "late bloomer" 🌿, the FS industry is a front-bencher 🏆 in digital innovation—patient, cautious, and poised for long-term success 🚀. Image has nothing to do with the content but found it so funny and true. #DigitalTransformation #Fintech #insurtech #financialservices #customeronboarding #digitalKYC #omnichannel #customerjourney #productmanagement #API
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The payment evolution: why orchestration is becoming the new standard ! Here is what caught my attention after reading TNS and Flagship advisory partners' last report about payment orchestration and the evolving payment landscape ( US and Europe context ) : 🎯 The report specifically targets enterprise-level merchants facing : • Rising customer expectations for omnichannel experiences. • Proliferation of payment methods and technologies. • Increasing security risks and compliance requirements. • Need for global expansion capabilities. 🎯 The numbers are striking : • 76% of POS terminal-centric enterprise merchants now use orchestration services. • 81% of companies need orchestration specifically for in-person POS integration. • 31% of US payments now come from alternative payment methods. • 60% of enterprises using a third-party orchestration service are driven by the integration of software and PSP's. What's fascinating is how the #payment ecosystem has transformed. Remember when a single merchant bank could handle all our payment needs ? Those days are long gone. Today's merchants are juggling multiple payment methods, cross-border transactions, and complex regulatory requirements. Three key approaches are emerging ( according to the report ): 1. Traditional payment ecosystems ( flexible but complex ) 2. Full-service PSPs ( simple but limiting ). 3. Payment orchestration ( the best of both worlds). The most compelling insight ? Payment orchestration is becoming the go-to solution for enterprises looking to scale globally while maintaining operational efficiency . It's not just about processing payments anymore - it's about creating seamless customer experiences across all channels. What really struck me is how payment orchestration solves the age old problem of managing multiple vendors through a single API layer, while still maintaining the flexibility to choose best-in-class providers. How is your organization handling the increasing complexity of payment systems ? Are you considering payment orchestration ? #PaymentTech #FinTech #PaymentOrchestration #DigitalPayments #Innovation #RetailTech , Victor Yaromin , Neeraj Malhotra , Sam Boboev , Nicolas Pinto , David Jimenez Maireles , Bilal El Kouche , Paulo Stamm de Lima Sources 👉 https://lnkd.in/diPGY3Ri 👉https://lnkd.in/dz9AaUZH
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Programmable payments in #ecommerce offer several benefits Programmable payments can significantly improve the efficiency, security, and overall experience for both businesses and customers in the ecommerce space. Some of the experiences that make impact: - Businesses can schedule payments for inventory, suppliers, or other recurring expenses, streamlining cash flow management - Programmable payments can automate subscription services, ensuring timely and accurate billing without manual intervention - Programmable payments can facilitate faster settlement times, improving liquidity for businesses. - Payments can be programmed to execute only when certain conditions are met, such as delivery confirmation or quality verification - Programmable payments can streamline the checkout process, reducing friction and cart abandonment rates. - Automated rewards and discount applications can enhance customer loyalty and retention. - Access to detailed transaction data helps in understanding customer behavior and optimizing sales strategies. #progammablepayments Raimac Financial Technology Frazer MacRae
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Programmable payments in #ecommerce offer several benefits Programmable payments can significantly improve the efficiency, security, and overall experience for both businesses and customers in the ecommerce space. Some of the experiences that make impact: - Businesses can schedule payments for inventory, suppliers, or other recurring expenses, streamlining cash flow management - Programmable payments can automate subscription services, ensuring timely and accurate billing without manual intervention - Programmable payments can facilitate faster settlement times, improving liquidity for businesses. - Payments can be programmed to execute only when certain conditions are met, such as delivery confirmation or quality verification - Programmable payments can streamline the checkout process, reducing friction and cart abandonment rates. - Automated rewards and discount applications can enhance customer loyalty and retention. - Access to detailed transaction data helps in understanding customer behavior and optimizing sales strategies. #progammablepayments Raimac Financial Technology Frazer MacRae
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Banking-as-a-service is reshaping retail. With cloud-native technology and product innovation converging, retailers increasingly offer financial services embedded in customer journeys - Boston Consulting Group (BCG). Retailers have reported a 5–12% boost in conversion rates, a 15–30% increase in average order values and 4–7% incremental revenue growth overall. #baas #embeddedfinance #cloud #retail #retailbanking #challengerbanks #neobanks #fintech #platforms #digitaltransformation #digitaldisruption #digitaltransformation #digitalbanking #ecommerce #payments #CX #businessmodelinnovation
Top Voice LinkedIn & Thinkers 360 | Top 10 Digital Disruption | Top 25 GenAI & FinTech | Co-founder, Access CX | Senator, WBAF | Keynote Speaker | Educator | Co-founder, Digital Transformation Lab
Banking-as-a-service is reshaping retail. With cloud-native technology and product innovation converging, retailers increasingly offer financial services embedded in customer journeys - Boston Consulting Group (BCG). Retailers have reported a 5–12% boost in conversion rates, a 15–30% increase in average order values and 4–7% incremental revenue growth overall. #baas #embeddedfinance #cloud #retail #retailbanking #challengerbanks #neobanks #fintech #platforms #digitaltransformation #digitaldisruption #digitaltransformation #digitalbanking #ecommerce #payments #CX #businessmodelinnovation Paidi O Reilly Prof. Dr. Ingrid Vasiliu-Feltes Martin Moeller Aaron Lax Richard Turrin Andrew Samu Dr. Martha Boeckenfeld Irene Lyakovetsky🎧🎙 Imtiaz Adam Nicolas Babin Sally Eaves Orlando Francisco F. Reis Alex Jimenez Dr. Marcell Vollmer Enrico Molinari Theodora Lau Franco Ronconi Xavier Gomez Prof.Dr. Dominique J.E. Delporte - Vermeiren, PhD. Efi Pylarinou Spiros Margaris Dinis Guarda Nafis Alam Alberto Garuccio Dr. Robin Kiera Olivier Kenji Mathurin Ian Jones Dr. Debashis Dutta Mike Flache Dr. Khulood Almani🇸🇦 د.خلود المانع Dr. Monika Sonu Hanadi El Sayyed Olivier LABORDE Devesh Khanna Neville Gaunt 💡⚡️ RAKTIM SINGH Dan Fiehn FBCS CITP Birgul COTELLI, Ph. D.
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Time for ushering in a new era of Payment Checkout Experience... The Payment Ecosystem has seen a significant shift in the last 5 years with UPI taking center stage. Consumer payment behavior has radically changed, but the checkout experience still revolves around numerous traditional payment methods - which are un-noteworthy, insignificant and long crossed the point of expiry and point of no-return. UPI has already absorbed debit card and NB features, and with lending on the horizon, credit card features are next. The missing piece is High Value Transactions, which is imminent. It's time to pivot towards UPI for a leaner and smarter payment experience. AI-led data analytics can transform checkout pages dynamically, offering users a seamless and personalized payment journey based on their spending behavior. Posted by Asheesh Agrawal #Unlimit #CheckOut3.0 #Payments #PaymentExperience #UPI
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The second chapter of The Paypers’ Unlocking the Potential of A2A Payments Report 2024 https://lnkd.in/dFPNdGus tackles the importance of A2A payments, delving into how to address #complexities and customer needs in the broader financial landscape. The chapter includes insights from industry #experts, focused on the following topics: ✔️ The key benefits and challenges of A2A payments for individuals, #PSPs, and merchants; (Clément Jozwiak and Frederic Frizzarin from Worldline) ✔️ The challenge of payments in #Europe; (Fernando Rodriguez Ferrer from Bizum) ✔️ A2A payments – a means to survive #consolidation; (Sebastian Hempstead from GoCardless) ✔️ Driving adoption of #A2Apayments – a working hypothesis based on a customer-centric approach to #innovation. (Francesco Burelli from Arkwright Consulting) Download the report today and familiarise yourself with these great insights! ➡ https://lnkd.in/dFPNdGus #report #payments #paymenttrends #paymentservices #paymentmethods #merchants #ecommerce #paytech #fintech #financialservices #financialindustry #A2A #OpenBanking #API #interoperability #crossborder #CX #UX #customercentric #data #digitalisation #ThePaypers
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