Agnelo John Rodrigues’ Post

Is Q-Commerce the Next Big Thing in Retail? Just when we thought eCommerce had reached its peak with next day delivery, Q-commerce (quick commerce) is redefining the game with delivery in under 30 minutes. Major players like Deliveroo and Uber Eats have already made a name for themselves in food and grocery delivery, and now we’re seeing established brands like Boots entering the space. Boots' recent partnership with Deliveroo marks a pivotal moment, expanding q-commerce beyond groceries to categories like beauty and healthcare. Key Trends in Q-Commerce: • Consumer Expectations: According to a recent study by McKinsey, 88% of consumers are willing to pay for faster delivery, and 25% of consumers are willing to pay significant premiums for same-day delivery. This reflects the growing demand for instant convenience in the digital age. • Market Growth: The q-commerce market is expected to grow at 21.7% CAGR, reaching $467.9 billion by 2032. Meanwhile, some reports estimate 10% annual growth to hit $447 billion by 2030, depending on specific market segments and regions. • Tech Innovation: AI, machine learning, and real-time inventory management are critical to fulfilling orders faster and more efficiently. • New Categories: Boots’ entry into q-commerce signals that the trend is expanding beyond food and groceries, paving the way for industries like pharmaceuticals and retail to follow suit. • Sustainability: As q-commerce scales, sustainability is also becoming a priority. A recent study shows 80% of shoppers are willing to wait longer for environmentally friendly delivery options. This reflects the increasing importance of both speed and sustainability in meeting modern consumer demands. With innovations in logistics, AI, and delivery networks, it’s clear that q-commerce is more than just a trend—it’s potentially the next frontier of retail. What do you think—is q-commerce the next evolution of eCommerce? #qcommerce #ecommerce #RetailInnovation #FutureOfRetail

🤯Challenges Faced by Restaurants & D2C businesses when listing on Marketplaces & How Their Own Online Ordering Can Help 🚀 Many restaurants & D2C turn to marketplaces for online orders, but this comes with significant challenges: 🚫 High Commissions: Marketplaces charge steep fees (often 20-30% per order), which eat into already thin margins. 🚫 Lack of Customer Ownership: Restaurants & D2C lose direct relationships with customers and valuable data that could fuel loyalty programs and personalized offers. 🚫 Limited Branding: Restaurants & D2C are often just one option among many, with little control over how their brand is presented. 🚫 Delivery Control Issues: Relying on third-party delivery services can lead to delays, mistakes, and poor customer experiences that reflect negatively on the restaurant. 🚫 Profitability Pressure: Higher costs and marketplace dependency make it harder to maintain profitability and control business growth. 💡 How your Online ordering platform can help 🔥 ✅ Lower Costs: No more hefty marketplace commissions—keep more of your revenue💰 ✅ Automated Ordering: Streamline your operations with an online ordering system that integrates with your POS, reduces errors, and speeds up order processing. ✅ Customer Data Ownership: Build direct relationships, foster loyalty, and leverage data for personalized marketing. ✅ Brand Control: Create a seamless and customized experience that reflects your brand’s identity. ✅ Enhance Customer Experience: Provide real-time order tracking, smooth digital payment options, and personalized offers to keep your customers coming back. ✅ Increase Efficiency & Profitability: Use tech solutions like delivery integration, inventory management, and digital marketing to reduce costs and boost margins. It’s time to stop losing profits and start building stronger, direct relationships with your customers☺️ Investing in your own ordering platform isn’t just about efficiency—it’s about taking control of your business’s future. 🚀 Curious about how this works? 🔥 Let’s chat Eugene D. OrderEye ANKIT GUPTA Ankit Sharma Mayank Narula Aman Singh Aman Kumar Alok Singh Akshay Tandon Vishal Singh Shreesh Mishra Abdul Sabir MANO Amrender Singh Bineet Kumar DoorDash Zomato Swiggy Gaurav Dhami Abdul Sabir #RestaurantTech #OnlineOrdering #RestaurantMarketing #DigitalTransformation #BusinessGrowth #FoodDelivery #southafrica #commissions

🚀 The Age of Q-Commerce is Evolving: What’s Next? Over the past few years, we’ve witnessed the rapid rise of Q-Commerce (quick commerce) as it revolutionized how we shop for groceries, essentials, and more—all in a matter of minutes. The convenience and speed it offers have reshaped user behavior, setting new expectations for what "fast service" truly means. Now, with the growing trend of Q-Food and Q-Cafe, it’s clear we’re moving toward a future of Q-Everything. This isn’t just about convenience; it’s about a fundamental shift in consumer behavior and long-term habits. But here’s a thought: What if this same “quick” model could transform critical services like healthcare? Imagine the possibilities with Q-Medicine and Q-Ambulance: ✅ Fast delivery of essential medicines at your doorstep in minutes. ✅ Rapid-response ambulances, available at the tap of a button, ensuring lives are saved when every second counts. This is a service many, including myself, would subscribe to in a heartbeat. Convenience has already transformed how we live. Isn’t it time it transformed how we survive?

Major e-commerce platforms such as Zomato, AJIO.com and Ola will adopt a Safety Pledge on National Consumer Day on December 24 as part of steps to enhance product safety for online shoppers. Click on the link below to know more... #retailnews #retailtrrends #retailsector #retailindustry #retailing #retailresults #retailupdates #businessnews #retailgrowth #retailsectornews #retailindia #retailtrends #retailbusiness #ir #IndiaRetailing

🌟 Empowering Independent Retailers: Mike Callachan and Snappy Shopper🌟 In a rapidly evolving retail landscape, Snappy Shopper is emerging as a game-changer for independent retailers. Founded by Mike Callachan, this innovative platform is revolutionizing the way small businesses connect with their local communities, providing them with the tools they need to thrive in an increasingly digital world. 🔍 Key Insights from the Interview: 1. Vision and Mission: Mike Callachan's vision for Snappy Shopper is rooted in empowering independent retailers by giving them a competitive edge against larger chains. The platform enables these businesses to offer a seamless, convenient shopping experience to their customers, bridging the gap between traditional retail and modern e-commerce. 2. Supporting Local Economies: Snappy Shopper focuses on strengthening local economies by helping independent retailers retain their customer base. By providing access to advanced technology and logistics solutions, the platform ensures that local shops can compete effectively and sustainably. 3. Technology-Driven Solutions: The platform leverages cutting-edge technology to offer features like real-time inventory management, data analytics, and personalized marketing. These tools help retailers optimize their operations, understand customer preferences, and enhance their service offerings. 4. Community-Centric Approach: Snappy Shopper's community-centric approach is a cornerstone of its success. The platform fosters a sense of community by enabling retailers to engage with their customers on a personal level, offering tailored promotions and a more personalized shopping experience. 5. Adapting to Market Changes: In the face of challenges such as the COVID-19 pandemic, Snappy Shopper has demonstrated remarkable adaptability. The platform has supported retailers in pivoting to online sales and delivery services, ensuring continuity and growth even in difficult times. 🌟 Impact on Independent Retailers: - Increased Reach: By utilizing Snappy Shopper, independent retailers can extend their reach beyond their immediate locality, attracting a broader customer base. - Enhanced Customer Loyalty: The personalized shopping experience fosters stronger customer loyalty, as shoppers appreciate the convenience and tailored service. - Sustainable Growth: Access to advanced technology and data-driven insights enables retailers to make informed decisions, driving sustainable growth. 🔗https://ow.ly/UsKE50SNwYZ) #RetailInnovation #IndependentRetailers #SnappyShopper #Ecommerce #LocalEconomy #TechForGood #SustainableGrowth #CommunityEngagement

3 Reasons Why Food Retail Industry Struggles with eCommerce (And How to Turn It Around Quickly). If you’re not on board with #1, your competitors are running off with your customers—and you may not even know it! Bagrat Safarian, CEO of Local Express, says it clearly:  ”Ecommerce isn’t just an option anymore—it’s a lifeline for food retail businesses. Yet, many retailers are still leaving millions on the table by not optimizing their online platforms as well as their physical stores. Worse yet? They’re missing out on the game-changing power of AI that’s transforming supermarkets today.” Here’s why most food retailers fail at eCommerce and how to fix it fast: 1️⃣ Outdated Tech & Manual Processes: Still using manual processes or outdated software? You’re capping your potential. With Local Express’s AI inventory systems, you can monitor stock near real-time across all locations, ensuring your stores are always stocked with the right products—slashing waste and boosting profits. Fix: Upgrade to modern tech that streamlines inventory and reduces waste. Result: Increased efficiency, fewer stockouts, and higher profits. 2️⃣ Clunky User Experience A slow, complicated website is chasing your customers away. Self-checkout kiosks like the ones offered by Local Express create a seamless, enjoyable shopping experience with faster checkouts and personalized recommendations that keep customers coming back. Fix: Invest in a fast, mobile-friendly website and streamline your checkout process. Result: More satisfied customers and repeat business. 3️⃣ Poor Online Presence An underdeveloped eCommerce platform and lack of AI-driven tools means you’re leaving money on the table. Today’s consumers expect seamless online shopping and quick delivery options. With Local Express’s AI, you can predict demand, optimize deliveries, and run smoother operations across all stores, keeping your business competitive and profitable. Fix: Invest in a powerful eCommerce platform integrated with AI. Result: Boosted sales, improved delivery times, and streamlined operations. Local Express is Supercharging Food Retail Industry RIGHT NOW—Are You Ready to Catch Up? 🔥 If you’re not on board, you’re missing out on game-changing AI solutions that are transforming the way food businesses operate. Let’s talk https://lnkd.in/ej64Rj5i #Retailers #LocalExpress #SupermarketTech #Grocery

Transparency is needed and Listed Quick commerce groceries operators should ideally share the following information #Quickcommerce....operators have been talking of growth rates of over 100%....with Zomato making the announcements that Blinkit has been growing over 100% YoY....and such announcements has implications as to how the Retail Investor sees the future potential of the sector As Zomato is a listed entity, it should share information for their Investors with a bit more transparency going forward. 1. The YoY growth of Dark stores which are 2 years old and which are 1 year old. 2. Average discounting/Price cut offered to consumers category wise. 3. How much of the discounting is Self Funded and How much is funded by the Brand. 4. AOV growth for Dark stores which are 2 years and 1 year old. 5. Dark Store Ebidta should be published atleast for stores above 12 months of age. 6. Such data is provided by all listed Retail entities like DMart - Avenue Supermarts Ltd, V2 Retail Ltd, Shoppers Stop, V-Mart Retail Ltd. etc....and Zomato should share more information for Retail investors. 7. Number of Dark stores closed Sharing such information will also address the perception of predatory pricing and discounting raised by the Kiran associations and the Competition Commission Of India.

Major e-commerce platforms such as Zomato, Ajio and Ola will adopt a Safety Pledge on National Consumer Day on December 24 as part of steps to enhance product safety for online shoppers. https://trib.al/j9KR6JA

Do some markets need to lose the 'Quick' from 'Quick Commerce' to create a sustainable business model? Welcome to Daedal Doodle, our weekly microblog where we share some thoughts on an industry hot topic of the day. And this week we are thinking about what might be needed to stop Quick Commerce quickly disappearing from even more markets. Of course the likes of Deliveroo and Uber Eats existed pre-pandemic, servicing a shopper need at the time that was largely built around meal delivery. This seemed to work, more or less, because shoppers were happy to pay for a service which had added value and the metrics just about stacked up for all parties involved. Then came Covid and the explosion of Rapid Delivery, fuelled by investor cash and a load of people that had to stay at home for one reason or another; but the 'new' shopper behaviour didn't last, nor did the cash, and we all know what has happened to many businesses since. So is there a future for this Route to Market for CPG? Well yes and no. There is definitely a future for the likes of Whoosh where an existing operation (ie Tesco) can add an additional service (faster delivery) and charge a premium whilst protecting wider operating margin. There is also a future for Rapid Delivery in those markets (eg Latin America) where this has been the entry point into online shopping for a whole load of shoppers (ie no established Bricks and Clicks channel already). There isn't a future for standalone Quick Commerce business that focus on 'Quick' in mature eCom markets where there just isn't sufficient shopper need (apart from one or two distress purchases - thank you Whoosh) to generate cost effective volumes. So what should we focus on in those markets? Maybe it's time to lose the 'Quick' and replace your Quick Commerce plan with an Ultra Convenient Commerce plan? 3 things you could bake into this as a CPG brand owner: 1) Remember that one of the biggest triggers for online shopping is convenience and businesses could / should focus on this for the smaller basket shop that is the mainstay of two wheel grocery delivery. Shoppers will pay for 'ultra convenience' if you get the pricing model right (cue eRGM exercise). 2) Be honest about your product category and whether 'Quick' Commerce is a good fit. Chances are you've got bigger opportunities in other online Routes to Market if it's not. 3) Think big, think eCategory: encourage your retail partners to focus on the right Missions: Meals for Tonight; Special Occasion - shoppers will pay for the convenience of all of these if the price is right, and they don't necessarily need to be delivered in a hurry. Basically it all comes back to the shopper and understanding their needs! If you'd like to chat about the most effective definition of 'Quick' for your Quick Commerce plans then please drop us a line. #quickcommerce #convenientcommerce #rapiddelivery #shopperunderstanding #ecategorygrowth

🤯Challenges Faced by Restaurants & D2C businesses when listing on Marketplaces & How Their Own Online Ordering Technology Can Help 🚀 Many restaurants & D2C turn to marketplaces for online orders, but this comes with significant challenges: 🚫 High Commissions: Marketplaces charge steep fees (often 20-30% per order), which eat into already thin margins. 🚫 Lack of Customer Ownership: Restaurants & D2C lose direct relationships with customers and valuable data that could fuel loyalty programs and personalized offers. 🚫 Limited Branding: Restaurants & D2C are often just one option among many, with little control over how their brand is presented. 🚫 Delivery Control Issues: Relying on third-party delivery services can lead to delays, mistakes, and poor customer experiences that reflect negatively on the restaurant. 🚫 Profitability Pressure: Higher costs and marketplace dependency make it harder to maintain profitability and control business growth. 💡 How your Online ordering platform can help 🔥 ✅ Lower Costs: No more hefty marketplace commissions—keep more of your revenue💰 ✅ Automated Ordering: Streamline your operations with an online ordering system that integrates with your POS, reduces errors, and speeds up order processing. ✅ Customer Data Ownership: Build direct relationships, foster loyalty, and leverage data for personalized marketing. ✅ Brand Control: Create a seamless and customized experience that reflects your brand’s identity. ✅ Enhance Customer Experience: Provide real-time order tracking, smooth digital payment options, and personalized offers to keep your customers coming back. ✅ Increase Efficiency & Profitability: Use tech solutions like delivery integration, inventory management, and digital marketing to reduce costs and boost margins. It’s time to stop losing profits and start building stronger, direct relationships with your customers☺️ Investing in your own ordering platform isn’t just about efficiency—it’s about taking control of your business’s future. 🚀 Curious about how this works? 🔥 Let’s chat? Eugene D. OrderEye ANKIT GUPTA Ankit Sharma Mayank Narula Aman Kumar Alok Singh Akshay Tandon Vishal Singh Shreesh Mishra Abdul Sabir MANO Zomato Ayush koul Amrender Singh Bineet Kumar DoorDash doos دووس #RestaurantTech #OnlineOrdering #RestaurantMarketing #DigitalTransformation #BusinessGrowth #FoodDelivery #southafrica #commissions