A former employee accused me of being a ‘Toxic Manager’ because I suggested they join a workshop to improve their writing skills. Their writing was average. But I believed it could be great. So I chose to push options for skill development. I’m not arguing whether they were right or wrong - people are entitled to their own opinion. But this does call into question what the definition of ‘toxic’ really is. In 2024 - my belief is that ‘toxic’ is one of the most over-used and abused words in our English language. According to recent survey data; 31% of active US workers believe their current boss is ‘toxic’. Roughly 1 out of every 3 managers. So here’s my friendly reminder: Be careful not to assume someone’s attempt to help you grow, improve, or develop is an attack. It may be an act of kindness. Trying to help employees grow is one of your managers most important jobs. Sure, no one is perfect at it. But it’s worth talking about before we apply labels. What do you think?
Feedback, especially feedback about areas you can grow in will always be tough with some people. Some have been yelled at before. Some have never felt good enough at anything so any improvement suggestion is seen to harden that belief. Some have had situations in their life that will never allow you as a leader to communicate with them effectively. It's not necessarily your fault or theirs but this does happen. What we have to understand first is the reasoning for our words of encouragement. And secondly, if you've done your best to communicate and help, you've done what you can do. Don't beat yourself up over an unwinnable situation where you tried everything you could to help someone else win.
To me it would be reprehensible to have someone react that way if I simply made a suggestion they could use to improve their skills. It might be different if that request was made in a way that put down the person, but for the sake of this I'm assuming that's not the case. I know for the work that I do, I practically beg the people I work with, my leadership etc to tell me specific ways I can do things better. Because I know there are always ways to grow beyond what I'm currently aware of.
Probably won't win any fans with this, but, I've had to release contractors and employees for breaking totally reasonable terms like "don't plagiarize content you write" only for them to turn around and leave a negative Glassdoor or reddit review of the agency (some even naming me). Think we could all take a moment to remember there are always two sides to the story. "Power dynamic" doesn't automatically make the manager wrong. Offering help to a struggling employee is "trying to help them keep their job/grow over time," not abuse.
I don't see anything wrong with requesting an employee to "up" his writing game. Unless the request was something like, "Hello Bob, just had a look at this copy you wrote. I noticed that you didn't use Grammarly, your grammar is slightly off. I know that it is not your fault, it's your fingers, you need to lose fat. Sleek fingers equals, better typing speed and zero grammatical errors. Additionally, I found your writing trite yet flowery and mangy at the same time, please remember we are not writing for Yao Ming. Anyways, I'd like to recommend that you join a writing workshop so that you can become a better writer. Thanks, Adam P.S. Have you tried writing drunk? they say it's good. Now that was toxic. Recommending someone to improve themselves is not. It's a blessing. I wish I had opportunity when I was starting out.
Always thriving to learn is often overlooked. And if someone suggests to do the same, it gets misunderstood. Everyone needs to accept and know that, world is changing place you constantly need to push yourself.
I do believe unsolicited advice often gets managers a bad name. This was a different scenario so I am 100% with you on this Adam but recently when I shared a work anecdote with my husband and he asked "do you always have some advice ready for people when they come talk to you?" (I said YES?!?!) And he followed it up with "Don't advise people without them asking, at times, it's just feedback for you. Not everything is a discussion, it's okay to listen." That honestly took me by surprise. So tempting to go from "I hear you." to I hear you, why don't you try this."😅
I don't see how this could be perceived toxic - the person clearly didn't have a growth mindset, so that's the main issue here.
I've never seen a stronger example of diluting the power of the word "toxic," which, in my opinion, should be reserved for situations where you are at risk for a health emergency. Suggestions for self-improvement are welcome and show leadership -- the complete opposite. Excuse me as I search for my eyeballs that rolled to the far recesses of my head in reading this.
It's definitely an overused word. The list of "toxic" coworkers and bosses I've had in my career is very, very short. It's possible that I just got lucky, but I think most people are reasonable. I feel like feedback can often be interpreted as an attack for people who put forward a lot of effort and have pride in their work. I try to detach myself from that and understand that the feedback is an opportunity to improve. It's all about that growth mindset.
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3moFor those wondering, here’s the link to the survey data on toxicity and managers: https://www.stagwellglobal.com/what-the-data-say-1-in-3-workers-say-they-have-a-toxic-boss-half-have-nightmares-about-it/