Abstra’s Post

It's a special feeling to push product updates only 2 days after receiving valuable (and super relevant) customer feedback... every time. I get all the gratification from customers being the one informing them of these improvements. Although all the credit goes to Popp AI's dev and product team Ilyès Benmansour Trevor Beers Abshir A. Yassine Nidaazzi Rob Varney I think it's the result of having every single member of the team working towards the same objectives. It's the only way. #engineering meets #customersuccess meets #RecruitmentUpgraded

What is your North Star Metric? At VelocitiPM we're big believers in the NSM Framework! We're building it into our platform and methodology, and using it every step of the way ourselves. Right now, (may change as we collect and analyze onboarding data) we defined our NSM as the # of new users who review and refine the AI generated data in the FBL Canvas within the first 7 days of signing up. This step essentially completes the onboarding process, and is a key forward looking metric for growth. Not familiar with North Star Metric? It's basically the single forward looking metric for what drives the growth of your product. You probably already collect the input metrics that drive your NSM, but the NSM should be a leading indicator. The entire company should rally around this metric and focus on continually improving it.

The increasing demand for just-in-time delivery (yes, we mean your online shopping sprees) have created unprecedented pressure on supply chains. Our friends at Cognibotics have developed the world’s fastest and most advanced pick-and-place robot designed specifically for warehousing to address this. The challenge lay in translating advanced technical robot capabilities into tangible business benefits.  Learn more about when our communication nerds joined forces with robot nerds to de-tech their story and to make some truly awesome visuals to enable sales. Read more: https://lnkd.in/dm-XhDUz

✨ Crisp 4 is here ; and it's not just a product evolution, it's the story of our company. ✨ Born in Nantes in 2015 with a simple chat tool, Crisp has grown alongside our customers. Today, we're launching Crisp 4 : a fully reimagined platform built to meet the needs of businesses of all sizes across the globe. Our journey has always been about more than just software. Crisp 4 is the culmination of nearly a decade of bootstrapped growth, constant innovation, and a shared mission to redefine customer service. With this release, we are embracing AI to elevate customer support through intelligent automation. From AI-powered search to smarter chatbots, Crisp 4 offloads repetitive tasks so teams can focus on what really matters : building meaningful relationships with customers. As said Baptiste Jamin in Sifted "We didn't just build a platform, we built a community and a vision for the future of customer relationships" Read the full story and discover how Crisp 4 is shaping the future of customer service.

Many Ops teams similarly operate like factories following playbooks / methodologies rather than focusing on outcomes and levers to affect these outcomes. Think agile coaches, Product Ops, RevOps, Marketing Ops, PMO… If you’re on such a team make sure you know: - what is your North Star Metric - why it moves the needle for the team/organization/growth engine you serve (how it affects the wider North Star Metric) - what is the one metric that matters right now that you’re focused on improving to drive your North Star Metric and the wider one Even more importantly- talk this language as often as you can within your team and with the wider organization. Conversations should be outcome oriented.

🚀 Exciting News from Our Ops Team! 🚀 We just wrapped up our first-ever "Ops Function Hack Day," a day fully dedicated to exploring AI and automation. As part of our “Stage” OKR, we are working on adopting new tools to improve our productivity. The day kicked off with a crash course on service blueprints, and learning AI and automation tools—highlighting how they can tackle Operations’ challenges. We had our resident AI & automation experts Andy Fang, Charles Tseng, and Ting-Kai C. from PM and Dev team join us. Their workshops and guidance throughout the day were super helpful 🤩 Starting with brainstorming sessions and moving into an intensive afternoon of project development, we leveraged automation tools to create improved workflows. For example, Judy Chang and Kobe Tseng built an entire ticketing system for handling requests that's already making a big difference with internal comms! Thanks to everyone who participated and made this day a success. 💡 + 🧠 + ⌨️ + 💬 = 🎉 #OpsHackDay #Innovation #Teamwork #AI #Automation #Productivity

Definitely check out the interview below. For you CliffNotes fans, here are some key highlights: 1. 🚀 Growth: $200M in ARR, up from $35M in 2019 (5.7x). 2. 🧠 AI: An early adopter of AI, Iterable is the leader for a comprehensive AI tool set for customer engagement. 3. 🌎 Global Footprint: Operating in 50 countries with 15% of workforce outside of NA, international expansion is a huge growth lever. 4. 🤝 Clients: 1000+ customers with many using Iterable in global capacities (Volvo, Redfin, Glassdoor, Fender Music, etc.). 5. 🕗 Future: To steal from Will, we're still just in the "first inning" of AI and there's a lot of future upside.

Running a services business but confused about how to deal with your problems. We have just the thing for you. At Rocketlane, our goal is simple: help services businesses succeed, and every year, we put together a compilation of ideas that can help you optimize your business for speed, efficiency and profitability. For this year, we put together a list of 30 ideas that onboarding and PS teams can use to optimize their operations. We cover: - Use cases of AI in the modern services firm - Pricing models for better profitability - Leveraging product thinking in services …and a whole lot more. Our latest edition of the Ideabook is a goldmine of insights, and we’d love for you to try it. Get it here: https://lnkd.in/gxbCf9Gw #Rocketlane #ProfessionalServices #ResourceManagement #ProjectManagement #BusinessEfficiency #ServiceDelivery

❗ Pivot update❗ Next month Ariglad YC W23 is going to be launching the FIRST tool that auto-creates/updates your knowledge base... on Product Hunt 🔥 Over the past few months we've been working with some amazing companies who have been beta testing the platform and becoming customers. So much R&D has been poured into harnessing AI to analyze the data in Zendesk customer support tickets, Slack channels, Notion docs, etc. to be able to update internal and external knowledge bases. This knowledge transfer will enable companies to retain key product data, boost customer self serve and lower response times 💪 It's been a crazy ride, from finishing Y Combinator with Ali, to realizing we needed to pivot, and then jumping into this amazing direction. We're so excited about this next chapter. 💥 Sign up to be notified when we launch and get access to our exclusive Product Hunt deal! https://lnkd.in/djiH7Jce #producthunt #customerservice #customersuccess #artificialintelligence

𝐔𝐛𝐞𝐫 𝐜𝐨𝐦𝐩𝐚𝐧𝐲 𝐚𝐧𝐚𝐥𝐲𝐬𝐢𝐬 𝐰𝐢𝐭𝐡 𝐠𝐞𝐦𝐢𝐧𝐢: It is useful to research a company before applying. GenAI tools have made it easy. I tried gemini deep research to do company analysis of Uber . Generated report : https://lnkd.in/g5An8EHW 𝐏𝐫𝐨𝐦𝐩𝐭: " Do a detailed company analysis of Uber. The company analysis should have four sections: 1. Company overview 2. Business model and Main Revenue sources 3. Financials 4. Future outlook The first section, company overview should include Overview of the company, Sector and industry the company operates in , current year financials and any additional details The second section on Business model and revenue sources should include details of the company's business. Use strategy frameworks like value chain analysis, business model canvas etc. Include also a competitor analysis The third section on Financials should include 5 year revenue trend , share price trends, and compare with competitors. Include future projections The fourth section on Future outlook should include key strategic directions for the company, overview of the macro environment, future scenario of the company , revenue outlook etc"