Abdul Samad’s Post

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Digital Marketing Trainee at Digiperform

Unlocking the customer journey is key! Understanding the **customer journey** is crucial. It helps you know when and where to connect with potential customers. Here’s a breakdown of the main **touchpoints** every brand should master: → **Awareness**: The first impression stage!   → Use social media ads, SEO, and blogs to catch attention. → **Consideration**: Nurture curiosity here.   → Employ email marketing, case studies, and detailed content to convert curiosity. → **Decision**: The tipping point!   → Use retargeting ads, testimonials, and reviews to seal the deal. → **Retention**: Post-purchase follow-up is critical.   → Loyalty programs and regular engagement keep customers coming back. → **Advocacy**: Turn happy customers into brand ambassadors.   → Use referral programs and encourage social sharing. Every stage builds trust and creates memorable experiences. What other touchpoints do you think are vital? Share your insights below! #CustomerJourney #MarketingStrategy #CustomerExperience

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