AB Tasty’s Post

New video - Customer Success Story Check out ONDYNA's success story with Odoo and Captivea's solutions. 🔹 Watch the video now: https://lnkd.in/dnRN34kS

Customer success isn't a slide deck - it's a real-time discipline. Sage shares its customer health scorecard approach: Readers know I love to stir the pot in the happy buzzword land of "customer success." But it's rare to have the chance to advance the conversation. At a recent Sage analyst event, a different kind of customer success conversation broke out - and it's worth sharing. http://dlvr.it/TBLrVH

Customer success isn't a slide deck - it's a real-time discipline. Sage shares its customer health scorecard approach: Readers know I love to stir the pot in the happy buzzword land of "customer success." But it's rare to have the chance to advance the conversation. At a recent Sage analyst event, a different kind of customer success conversation broke out - and it's worth sharing. http://dlvr.it/TBLrSs

Customer success isn't a slide deck - it's a real-time discipline. Sage shares its customer health scorecard approach: Readers know I love to stir the pot in the happy buzzword land of "customer success." But it's rare to have the chance to advance the conversation. At a recent Sage analyst event, a different kind of customer success conversation broke out - and it's worth sharing. http://dlvr.it/TBLrS5

In customer centric organisations we talk a lot about "going above and beyond". But what does it really mean? 👉 some would say that you need to be available 24/7 to your customers 👉 others would argue that it's about knowing your customers' struggles so well that you are able to foresee what they need and help them fix a problem they don't know they have. All of this is true. And so much more. But to me, going above and beyond is showing that you care. Not only about NRR and business pains. Not only when you're hitting the renewal period or trying to upsell. You care about the people you're dealing with, all year long. Here's what I received today from one of our tech providers after I cancelled a meeting last week because I was sick. Shoutout to the team at Mindtickle for being so epic (and with consistency) and more specifically to Samuel Solomon, definitely one of the best customer success managers I ever got to work with (even when he does not send me the most delicious tea). Small gestures go a long way 💙

✅ You asked for it, you got it ✅ We'll once again be empowering our customers with a fun & insightful workshop led by our amazing Customer Success Managers Mac Jarvis & Matthew Merrifield! Learn tips and tricks on how to set up new users in Scoop to get maximum results 💪🏽

A positivity boost for the (almost) end of the week ☀️ You just know you've chosen the right people when the main thing they love about their job is being able to help and being on the frontline 😌 Customer support, success and service teams aren't just there to support. It's so much more than that! In SaaS and digital products especially, CS teams are the faces behind the product and service, often being the only faces and names customers see, and play a vital role in the user experience - from the first contact to learning and success. So the next time you're writing to our Customer Success, you'll know the friendly faces behind the team 😊 #customersuccess #memtimeteam

Thank you ChurnZero for hosting an incredible Customer Success event yesterday focused on customer onboarding, implementation, education, loyalty, and community! It was a great opportunity to connect with industry leaders, share insights, and chart the path forward for driving customer success. Some key topics/take aways: ⚡️onboarding v implementation - how to scale efforts to achieve a better TTV…loved the idea of ending the onboarding of a team by asking users to demo back to you. “Now you show me how to xyz…show me how you would pull abc report”…Great way to ensure success and find/address gaps ⚡️Provide ongoing, scalable support and enablement that can be captured as content - add to your community, enable users - keep videos/how tos short and focused ⚡️customer loyalty can look different - figure out where/what drives loyalty to understand users better Great sessions Jeff Kushmerek •Ali• Cudby Heather Wendt 💪 Also glad I had the opportunity to chat and connect in person with Bob London - especially liked talking about the educator to CS pipeline and how former educators make incredible CSMs in all industries...thank you for all the great insights! I love these opportunities to connect in person, it really is where the magic happens ✨

🌟🌟🌟🌟 AWESOME overview of RCS and Branded Text. If you’re considering upgrading your existing SMS customer journeys to RCS, but need to ensure a simple and speedy onboarding process - Branded Text might be the right choice for your business !! Put simply, Branded Text automatically upgrades SMS messages to be delivered with a branded sender ID, verified account checkmarks, and viewable company profiles - so your customers can instantly confirm your texts as the real deal. If interested, you can learn more about Branded Text here: http://cs.co/6045sPyD9 or reach out to me!! 😁

🎶✨ Feeling the beat of Customer Success! ✨🎶 Hello CS Fellas! Inspired by a post by Shelley Johnson and Qwilr I've put together a soundtrack that echoes our dynamic days in Customer Success. Dive into the "The Tortured CS Department Playlist" – a fun mix of tunes that vibe with our everyday rollercoaster. Let’s make this playlist even better together! What songs would you add? Markus Rentsch Noah Little #CustomerSuccess #CSMLife