Salesforce has released its latest State of Sales report, surveying 5,500 sales professionals from 27 countries, including 300 from India. The report provides insights into how sales teams are using technology and building trusted customer relationships in a competitive market. AI is being increasingly adopted by sales teams for better productivity and personalisation. In India, 89 per cent of sales teams have implemented or are testing AI, while another 10 per cent are evaluating it. The main benefit is improved data quality and accuracy. However, challenges such as security concerns and customer trust remain. Meeting evolving customer expectations is a major challenge for sales teams globally. In India, sales representatives spend 27 per cent of their workweek connecting with customers. A significant 65 per cent of sales professionals in India find changing customer expectations more challenging than last year, while only 7 per cent find it less so. #TechyTuesday #ITMBusinessSchool #ESMEducation #WB2024
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The global #fieldservicemanagement market is projected to grow at 12.8% CAGR and reach $7.3 billion by 2028. As the industry evolves, how can it leverage the power of #Agentforce to delight customers, drive growth, and increase productivity? Take a look! https://lnkd.in/gaPxa7Pa Rishikesh R. #Salesforce #activateAI #Infogain #fsm #engineeringbusinessoutcomes
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Founder & CEO @ InnotatzIT & Precise Edge India - USA - UK | Indian Achiever's Award Winner 2023 🏆
Salesforce CEO Marc Benioff, during the company's annual 'Dreamforce' event in San Francisco, declared that the world is entering an "Indian era," reflecting the rising global influence of India. Benioff expressed optimism about Salesforce's expanding footprint in India, where the company already employs over 11,000 individuals. He highlighted the growing role of Indian operations in areas such as engineering and market engagement, citing notable clients like Bajaj Group. Benioff also praised Arundhati Bhattacharya, the former SBI Chairperson and current head of Salesforce India, for her leadership in navigating this growth. Although he refrained from revealing specific growth targets or workforce expansion plans, Benioff underscored India's strategic importance to Salesforce's future. In addition, Salesforce unveiled ‘Agentforce,’ a groundbreaking autonomous AI tool designed to streamline business processes without human intervention. Describing the solution as a leap beyond traditional chatbots, Benioff emphasized its potential to revolutionize sales, marketing, and commerce. While acknowledging concerns about job displacement due to AI, he noted that proper workforce transitions, as seen in some companies, could lead to new growth opportunities.
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It's an exciting time to be in the Salesforce partner ecosystem! #Agentforce has countless applications across industries and business functions, and our team is busy exploring how best to leverage AI and Agents to drive material returns for our customers. One area we've focused on in Field Service. Check out a great whitepaper authored by my colleague Rishikesh R. on how to leverage #agentforce to erase technical debt in field services management. #salesforce
The global #fieldservicemanagement market is projected to grow at 12.8% CAGR and reach $7.3 billion by 2028. As the industry evolves, how can it leverage the power of #Agentforce to delight customers, drive growth, and increase productivity? Take a look! https://lnkd.in/gaPxa7Pa Rishikesh R. #Salesforce #activateAI #Infogain #fsm #engineeringbusinessoutcomes
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A Milestone Achieved Salesforce India has reached a significant milestone. In the 2023-24 financial year, they surpassed $1 billion in revenue. That’s Rs 9,116 crore, showing a remarkable growth of 36 percent compared to last year. Driving Digital Transformation This growth highlights the profound impact of digital transformation in the country. Arundhati Bhattacharya, CEO of Salesforce India, emphasizes that India’s economic potential is vast as sectors embrace digital solutions. The Rise of AI We are witnessing the third wave of AI development. Autonomous agents are emerging, delivering great possibilities in service, sales, and marketing. With this shift, Salesforce India added 3,000 employees this year, doubling their workforce to 13,000 across major cities. Adapting to Change Bhattacharya notes the industry is evolving quickly, requiring new roles in AI ethics and privacy. Salesforce is also launching its flagship India office, enhancing their commitment to AI and technology in Bengaluru’s Bagmane Tech Park by 2026. Salesforce India is not just growing; it's leading the charge into the future of business. #Salesforce #DigitalTransformation #AI #Growth #Bengaluru
Salesforce India FY24 revenue up 36% at over $1bn - Times of India
timesofindia.indiatimes.com
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At a critical juncture when concerns about AI causing job displacements are widespread, it's promising to see the potential for growth in the Indian market. The Salesforce Economy is projected to generate 1.8 million job opportunities and foster $88.6 billion in fresh business revenues by 2028. This forecast highlights the significant role technology can play in driving economic expansion and creating employment opportunities. #Salesforce #Economy #JobCreation #BusinessRevenue #TechIndustry https://lnkd.in/g3-yVcQD
'Salesforce Economy' To Create 1.8 Mn Jobs, $88 Bn Revenue In India By 2028: Study
businessworld.in
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Certified Business Professional (CBP) Programme at Indian School of Business (The views/opinions mentioned here are my personal and in no way is related to the employer I am associated with)
#Salesforce is creating solutions specifically for #SME segment: CEO India is a key growth market for Salesforce and it has recently started a public services division in the country. #ArundhatiBhattacharya talks about the public sector services, the role of #artificialintelligence (AI) and the small and medium enterprise (SME) segment, in an interview #smes #India #digital #technology #tech #solutions #services #CEO #smallandmediumenterprise #insights
Salesforce is creating solutions specifically for SME segment: CEO
business-standard.com
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Board Advisor & NED | Investor & Entrepreneur | Startup Mentor | Recruitment Leader | Talent Specialist | GCC Strategy | AI Enabler | Deal Maker | Consultant for Equity
🌍 The Future is Indian 🇮🇳 Marc Benioff, Chairman and CEO of Salesforce, recently proclaimed that the world is entering an "Indian era" 🌟, highlighting India's critical role in the global economy. At the annual #Dreamforce event, Benioff emphasized Salesforce's deep commitment to India, where the company already employs over 11,000 people contributing to its global success. India is not just a support hub but a growing market in its own right, with major clients like the Bajaj Group driving digital transformation. As Salesforce aims to close FY25 with $38 billion in revenue, it’s clear that the country’s digital adoption and innovation are key to this growth. With visionary leadership from Arundhati Bhattacharya, former Chairperson of SBI, and the launch of cutting-edge AI solutions like "Agentforce," Salesforce is poised to make an even greater impact in India. The future of business powered by autonomous technologies and driven by human potential will be significantly shaped by India's contributions. Exciting times ahead! #Salesforce #India #DigitalTransformation #AI #Leadership #Growth
Salesforce CEO Marc Benioff proclaims, ‘No question that we are going to move into an incredible moment in India’ | Mint
livemint.com
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𝐒𝐚𝐥𝐞𝐬𝐟𝐨𝐫𝐜𝐞 𝐄𝐜𝐨𝐧𝐨𝐦𝐲 𝐢𝐧 𝐈𝐧𝐝𝐢𝐚 𝐭𝐨 𝐂𝐫𝐞𝐚𝐭𝐞 𝟏.𝟖 𝐌𝐢𝐥𝐥𝐢𝐨𝐧 𝐍𝐞𝐰 𝐉𝐨𝐛𝐬 𝐛𝐲 𝟐𝟎𝟐𝟖, 𝐈𝐃𝐂 𝐒𝐭𝐮𝐝𝐲 𝐑𝐞𝐯𝐞𝐚𝐥𝐬 Salesforce announced insights from an IDC study, indicating the Salesforce economy is expanding — and AI is accelerating its growth trajectory. The study forecasts that Salesforce and its ecosystem of customers and partners in India are expected to create a net gain of 1.8 million new jobs and generate $88.6 billion in new revenues from 2022 to 2028... 𝐓𝐨 𝐑𝐞𝐚𝐝 𝐂𝐨𝐦𝐩𝐥𝐞𝐭𝐞 𝐍𝐞𝐰𝐬👉https://lnkd.in/gxyDv2uu Salesforce |Sanket Atal |Arundhati Bhattacharya |Sanjay Nivargikar| Rishika D'Anto |Jyoti Janda |Rajeev Ranjan #SalesforceIndia #IDCStudy #SalesforceEconomy #ArtificialIntelligence #DigitalTerminal
Salesforce Economy in India to Create 1.8 Million New Jobs by 2028, IDC Study Reveals
digitalterminal.in
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In today's data-driven world, Customer Relationship Management is no longer just about managing data; it's about building trust and fostering meaningful connections. The future of CRM is built on trust and AI. Infosys leader Indranil Mukherjee dives into this game-changing approach in his Express Computer article. Discover how AI can unlock exceptional customer experiences, transparency, and growth, transforming data from a burden to a powerful tool for building lasting relationships. Read the full article here: #InfySalesforcePractice #ScaleNewSummits #CX #InfosysCobalt #InfosysTopaz
Infosys leader on trust and AI for CRM in Express Computer article. | Infosys posted on the topic | LinkedIn
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Experienced EMEA Recruiter at Infosys Limited - Hiring to make the world more open and connected
In today's data-driven world, Customer Relationship Management is no longer just about managing data; it's about building trust and fostering meaningful connections. The future of CRM is built on trust and AI. Infosys leader Indranil Mukherjee dives into this game-changing approach in his Express Computer article. Discover how AI can unlock exceptional customer experiences, transparency, and growth, transforming data from a burden to a powerful tool for building lasting relationships. Read the full article here: #InfySalesforcePractice #ScaleNewSummits #CX #InfosysCobalt #InfosysTopaz
Infosys leader on trust and AI for CRM in Express Computer article. | Infosys posted on the topic | LinkedIn
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