3C Consultants’ Post

Housemark presented at Housing 24 on their recent Tenant Satisfaction survey. For the 5th consecutive year satisfaction is down, from over 80% at the start, to now 69%. There is a real need for the sector to address this, using the information they hold on customers to enhance the services they offer them. As the Ombudsman has said ‘Better use of data is the closest thing the sector has to a silver bullit’. The attached provides details as to how 3C might be able to help. #data #socialhousing #governance

Struggling with Tenant Satisfaction Measures? 💡 🔍 Elevate your data accuracy and regulatory compliance with our consultancy expertise. Learn how we can help you to streamline your TSM reporting, ensuring alignment with the Regulator of Social Housing requirements. Don't let data challenges hold you back 🚀 Please get in touch if you would like assistance with your data dilemma 🏡  #ukhousing #housing #housingtech #proptech #socialhousing #housingevent #techevent #housingassociations #datamanagement #data

Quality data is not a nice-to-have, it’s a must-have for social housing organisations 🏡 Feel like you’re doing guesswork with your #decision-making? You need quality data. Tenant turnover rates are high, and you don’t understand why? You need #qualitydata. Day after day, the operational efficiency of your team stays on the same level or drops down & you have no idea how to improve it? You need quality data. We hate to bring it to you, but simply collecting data and trying to make sense of it won’t work. In fact, did you know that most housing organisations waste 25-30% of the time and effort dealing with poor data — recording it, organizing it, and fixing mistakes? 😱 To avoid this outcome, a commitment to improving #datamanagement practices is required. This includes data #qualityassurance, regular audits, and the adoption of modern technologies to streamline data processes. Save yourself the headache of straining your budget and spending time on figuring out what will work best. Book a call with us — we’ll figure it out for you.

The Challenges of Traditional Service Charge Management Many housing associations still use fragmented systems - primarily Excel spreadsheets - for managing service charges. While spreadsheets have been the go-to tool for decades, they introduce significant challenges, particularly for large and complex organisations. Let's outline some of the challenges of this... 🟪 Data silos: Spreadsheets typically operate in isolation from other systems, such as asset management, repairs management and or finance tools. As a result, housing associations struggle with keeping data accurate and up to date across multiple systems, this also increases the risk of inaccuracies, non-compliance, and regulatory problems. 🟪 Inaccuracy and errors: Human error is a constant risk with manual data entry. Something as simple as a misplaced decimal point or incorrect formula can cause discrepancies, which can then spiral into larger financial issues over time. 🟪 Time-consuming: Spreadsheet-based service charge management is often slow and labour-intensive. It takes considerable time to compile, cross-check, and verify data, meaning adjustments or budget updates are delayed. 🟪 Lack of governance: Without automated workflows or approval processes, it is difficult to ensure proper oversight. There is often no formal process for managers to review calculations before they are sent to tenants, which can lead to costly mistakes. 🟪 Compliance risks: Disconnected spreadsheets and manual processes make it hard for housing associations to stay compliant with regulations, leading to increased risk of tenant complaints, referrals to the ombudsman, or scrutiny from regulatory bodies. In the worst cases, these inefficiencies and errors result in financial shortfalls, where housing associations are unable to recover the full cost of services provided to tenants. For some organisations, this can amount to millions of pounds in lost revenue—money that could have been reinvested into the housing stock or community services. Implementing modern service charge technology like the Propsys360 Service Charges Module provides significant improvements over traditional, spreadsheet-based methods. By automating processes, integrating key systems, and providing accurate real-time data, Propsys360 transforms service charge management into an efficient and transparent operation. Get in touch for more information 🙂 https://lnkd.in/euuKRydv #HousingManagement #HousingTechnology #HousingAssociations #SocialHousing #TechnologySolutions

The Challenges of Traditional Service Charge Management Many housing associations still use fragmented systems - primarily Excel spreadsheets - for managing service charges. While spreadsheets have been the go-to tool for decades, they introduce significant challenges, particularly for large and complex organisations. Let's outline some of the challenges of this... 🟪 Data silos: Spreadsheets typically operate in isolation from other systems, such as asset management, repairs management and or finance tools. As a result, housing associations struggle with keeping data accurate and up to date across multiple systems, this also increases the risk of inaccuracies, non-compliance, and regulatory problems. 🟪 Inaccuracy and errors: Human error is a constant risk with manual data entry. Something as simple as a misplaced decimal point or incorrect formula can cause discrepancies, which can then spiral into larger financial issues over time. 🟪 Time-consuming: Spreadsheet-based service charge management is often slow and labour-intensive. It takes considerable time to compile, cross-check, and verify data, meaning adjustments or budget updates are delayed. 🟪 Lack of governance: Without automated workflows or approval processes, it is difficult to ensure proper oversight. There is often no formal process for managers to review calculations before they are sent to tenants, which can lead to costly mistakes. 🟪 Compliance risks: Disconnected spreadsheets and manual processes make it hard for housing associations to stay compliant with regulations, leading to increased risk of tenant complaints, referrals to the ombudsman, or scrutiny from regulatory bodies. In the worst cases, these inefficiencies and errors result in financial shortfalls, where housing associations are unable to recover the full cost of services provided to tenants. For some organisations, this can amount to millions of pounds in lost revenue—money that could have been reinvested into the housing stock or community services. Implementing modern service charge technology like the Propsys360 Service Charges Module provides significant improvements over traditional, spreadsheet-based methods. By automating processes, integrating key systems, and providing accurate real-time data, Propsys360 transforms service charge management into an efficient and transparent operation. Take a look here for further insights 🙂 https://lnkd.in/e6GcWmpt #HousingManagement #HousingTechnology #HousingAssociations #SocialHousing #TechnologySolutions

In our presentation with Housemark last week we discussed the challenges that a business might face when planning a data migration. Any business migrating their main operation application will require the set-up of an effective migration data platform to collaborate assess, plan, cleanse, transform, supply and validate data. For a typical Housing Management System data to be migrated would cover assets, tenants, contractors, suppliers, diaries, tenancies, rents, voids and repairs. All these data areas would also need to be aligned to strict data supply validation and milestone expectations. Then there’s the consideration of the complex array of skill sets required to undertake a migration, whilst still doing your day job alongside. Sounds a lot, right? That’s where we come in - we can project manage your migration and support you through every stage of the process. We will work with you to ensure the success and smooth running of any data migration project. To find out more or contact us for a free consultation call visit https://lnkd.in/eBxC8HGv #datamigration #cloudmigration #socialhousing

📊 Boost Tenant Satisfaction with Data-Driven Property Management! 🏠✨ In our latest blog, we share powerful strategies to enhance tenant satisfaction using data analytics. From predictive maintenance to personalized communication, these insights will help you keep your tenants happy and your properties thriving! ➡️ https://pma.sh/x5rb7Rfe What’s your top tip for keeping tenants satisfied? Share in the comments below! 👇 Schedule a call with a team member using the following link to learn more about the topic! ➡️ https://lnkd.in/gCywpusT Got a question? Contact us today to learn more! 📩 [email protected] 🌐 https://lnkd.in/gFDQXbXK ☎️ (405) 454-7000 #Keyrenter #OKC #PropertyManagement #TenantSatisfaction #DataDriven

I am sure many will have read through the publication of the Regulator's first TSM results. Take a look at our snapshot analysis below but please get in touch if there is anything you would like to discuss further or feel we could assist you with Acuity Research & Practice Ltd #socialhousing #RegulatorofSocialHousing #TSM

Past, present and future of complaints. Part 2 - The relationship between complaints and compliments This has always been something that I've felt quite strongly about. When you work in social housing repairs, it's easy to get bogged down by the amount of dissatifaction and complaints which will inevitibly come in. On target completion sounds great at 97%, but when you look at it on a scale of 10k repairs a year or more, this 3% actually represents 300 failed targets and the potential for lots of unhappy customers. In the first few years, I looked more into this and found that although complaints were steadily high, and there were improvements to be made, our compliments were also very high. What this told me was this: We were very good at getting feedback from our tenants, both good and bad. For us, this was a massive win, our tenants feel comfortable enough to tell us when things have gone right or wrong. We had decent systems in place to gather this feedback and numerous routes. Some compliments come in by phone, but the majority were from satisfaction surveys. 2014-15 was when we put new systems into place which meant that complaints reduced, and compliments increased. You can see this in the graph below. What happened in 2017? It looks like a massive drop in satisfaction, but it actually reflects the period during which we moved away from posting out satisfaction surveys following every repair. This was a cost saving and environmental measure. You can see that it took a few years to bounce back and find new ways of seeking compliments, but we were at least able to continue gathering complaint data from tenants. There is still more work to be done, by making better use of technology, but it's nice to see an upturn in the last year at least. #customerservice #complaints #compliments #data #socialhousing #TSMs.

Having experienced first-hand how clean data can make tasks run smoother and more efficiently, I'm always keen to champion its importance. In this blog post, I explore how accurate and reliable data can streamline processes and enhance decision-making in the property industry. Take a look 👇