From the course: The Data Science of Using People Analytics

Why employee experience matters

From the course: The Data Science of Using People Analytics

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Why employee experience matters

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- Is employee experience just a buzzword? In the era of the great resignation, companies are trying to attract candidates and retain employees. The labor market is competitive, and many have been thinking differently about their life and maybe even a new career or job. Starting with a positive candidate experience, you can win over top candidates in the market. Let's say you're going through virtual interviews with two similar companies. One is very organized and clear about how many rounds of interviews you'd have and who they were with. The interviewer showed up on time and they asked you different questions about your experience and skills. The other company changes the interview schedule with you last minute. The interviewer showed up clearly having no idea what role you were even applying for and asked you irrelevant questions. Which company would you be more excited to continue the conversation with? Now imagine you accepted the offer and are eager to get started at your dream company. A week before you start, you receive a note from your future manager, letting you know what the first couple weeks will look like, who your onboarding buddy is, and your stakeholder get to knows are already on your calendar. Your laptop arrives with clear login and set up instructions, along with IT contact numbers. On day one, your manager welcomes you and introduces you to the rest of the team. Because the company has opted for virtual, instead of meeting your manager in person, you are invited to a team lunch with an e-gift card delivered beforehand. Let's also think about the employee experience for those who already work in your organization. Imagine if your employees spend the day doing work they enjoy, get help from their colleagues and support from their manager. How do you think their productivity might be compared to employees who spend most of the day dealing with work tech issues or a toxic boss and have no resources to do their job? This is why employee experience matters.

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