36Results for "Touchpoint Management"
-
Organization, brand, and offering touchpoints2m
Organization, brand, and offering touchpoints
From: Agile Service Management
Video
-
Marketing Foundations: Customer Decision Journey47m
Marketing Foundations: Customer Decision Journey
By: Dina Shapiro
Course
-
Eight steps to customer journey maps4m
Eight steps to customer journey maps
From: Customer Experience (CX) Strategy: How to Design an Organizational Approach
Video
-
Customer Experience (CX) Strategy: How to Design an Organizational Approach1h 6m
Customer Experience (CX) Strategy: How to Design an Organizational Approach
By: Amy Balliett
Course
-
Marketing Foundations: The Marketing Funnel1h 18m
Marketing Foundations: The Marketing Funnel
By: Brad Batesole
Course
-
Customer Experience: Journey Mapping50m
Customer Experience: Journey Mapping
By: Jeannie Walters
Course
-
Building a seamless omnichannel communication journey strategy4m
Building a seamless omnichannel communication journey strategy
From: Connecting with Customers Across Channels: Build Loyalty and Stand Out in the AI Era
Video
-
Respect your manager's time42s
Respect your manager's time
From: Nano Tips for Managing Up with Lorraine K. Lee
Video
-
Agile principles and constrainers2m
Agile principles and constrainers
From: Agile Service Management
Video
-
Context, influencers, insights, and your North Star2m
Context, influencers, insights, and your North Star
From: Agile Service Management
Video
-
Building a brand-customer experience map3m
Building a brand-customer experience map
From: Marketing Foundations
Video
-
Who should lead the digital agenda?4m
Who should lead the digital agenda?
From: Digital Transformation
Video
-
Agile stakeholder experience system2m
Agile stakeholder experience system
From: Agile Service Management
Video
-
CX as a strategic priority: Beyond customer feedback4m
CX as a strategic priority: Beyond customer feedback
From: The CX Value Chain: Linking Customer Experience to Business Outcomes
Video
-
Identifying and closing communication gaps company-wide5m
Identifying and closing communication gaps company-wide
From: Connecting with Customers Across Channels: Build Loyalty and Stand Out in the AI Era
Video
-
Mapping brand-customer touchpoints3m
Mapping brand-customer touchpoints
From: Marketing Foundations
Video
-
Align support functions to enhance personalized experiences3m
Align support functions to enhance personalized experiences
From: Personalizing Your Customer’s Buying Experience
Video
-
AI tools that sales and marketing pros need to know today47s
AI tools that sales and marketing pros need to know today
From: Customer Journey Mapping with Generative AI
Video
-
Settings, channels, and devices4m
Settings, channels, and devices
From: Agile Service Management
Video
-
Inclusion in the employee lifecycle2m
Inclusion in the employee lifecycle
From: How to Be More Inclusive
Video
-
Constructing an omnichannel governance framework2m
Constructing an omnichannel governance framework
From: Connecting with Customers Across Channels: Build Loyalty and Stand Out in the AI Era
Video
-
The ahs and ows5m
The ahs and ows
From: Thomas A. Stewart and Patricia O'Connell on Designing and Delivering Great Customer Experience
Video
-
Explore the customer journey in today's complex market4m
Explore the customer journey in today's complex market
From: Customer Journey Mapping with Generative AI
Video
-
Resources drawn on at stakeholder touchpoints3m
Resources drawn on at stakeholder touchpoints
From: Agile Service Management
Video
-
Service blueprinting: A plan for backstage support3m
Service blueprinting: A plan for backstage support
From: Building a Journey Map: A Hands-On Workshop
Video
-
Using SMS for marketing1m
Using SMS for marketing
From: Marketing Strategy: Nurturing Your Customers
Video
-
Customer Journey Mapping with Generative AI1h 17m
Customer Journey Mapping with Generative AI
By: Maury Rogow
Course
-
Cultivating a Content-First Mindset58m
Cultivating a Content-First Mindset
By: Brian Honigman
Course
-
Sales Prospecting: How to Connect with Today’s Busy Buyers39m
Sales Prospecting: How to Connect with Today’s Busy Buyers
By: Shawn Casemore
Course
-
The CX Value Chain: Linking Customer Experience to Business Outcomes46m
The CX Value Chain: Linking Customer Experience to Business Outcomes
By: Jeannie Walters
Course