From the course: Retail Sales Management
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Building your superstar sales team
From the course: Retail Sales Management
Building your superstar sales team
- If you want happy customers, you need happy employees. So much of retail sales success comes from having the right people serving your customers. Consider Disney's approach to hiring. They can train the right skills that they need in their parks, but they can't train a lousy attitude. You need to ensure you have the right people with positive attitudes, but once you have them in place, how do you transform their potential into being a Superstar? Give your people the freedom and flexibility to make decisions. Your people probably have their own specific way of doing things. Consider giving your employees more freedom and flexibility to do what's right, to delight the customer and to make them happy. Encourage them to go above and beyond, to make the customer feel special. Show them that you trust their judgment and that you have faith that they're willing to make the right decisions. Incentivize your Superstars. Consider how you can provide a little extra push for your regular…
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