From the course: Putting ITIL® into Practice: Problem Management Techniques
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Why use it? - ITIL Tutorial
From the course: Putting ITIL® into Practice: Problem Management Techniques
Why use it?
- [Voiceover] Use component failure impact analysis to identify configuration items that can cause an outage especially single points of failures and to evaluate the risk of failure for each CI and the impact of failure on the IT service as a basis for justifying investments and countermeasures to mitigate the risks. Do you know for IT services that you support what configuration items make them up? Do you know what your single points of failure? Do you know which components have failover capability and if it's active/active, hot, warm, or cold? If not, component failure impact analysis can help you get there. Do you know for each component of the IT services you support what the risk of failure is for each component? And do you understand the relative impact of failure of each component of your IT services? Component failure impact analysis can help you understand both. You can use this understanding to create a strategy to make the best use of the resources you have to establish the…
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