From the course: Putting ITIL® into Practice: Problem Management Techniques
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Where to go - ITIL Tutorial
From the course: Putting ITIL® into Practice: Problem Management Techniques
Where to go
- [Voiceover] While the what, why, where, and how of a technique are helpful, in addition, it's good know where else to get more information or to learn about tips and tricks, dos and don'ts, variations on each technique, case studies, and other reference material. This is what we'll cover in this section, Where to Go. For brainstorming, when you look for references and resources, I'd look for worked examples if you don't have a lot of experience with brainstorming in a group setting. I'd also look for good advice on how to facilitate brainstorming sessions, and I'd look for tips on different ways of doing brainstorming. This article does a good job explaining the history of brainstorming and its originator, Alex Osborn. It also talks about variations, different ways of facilitating brainstorming sessions. This is worth a look. If you think there's only one way to do this, you'll be in for a surprise. There are many variations and some may work better for your team or certain…
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