From the course: Putting ITIL® into Practice: Problem Management Techniques
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Review it - ITIL Tutorial
From the course: Putting ITIL® into Practice: Problem Management Techniques
Review it
- [Voiceover] Okay, great, you've tried your hand at brainstorming. Well, after you do it, I want you to review it. Ask yourself what happened? What does it mean? What's the next thing I'll do as a result of trying this technique? Will I use it? If you're trying this technique in a team setting, as recommended, I'd like you to ask these questions to the team. What did you find hardest? The easiest? Many people typically find it hard to keep themselves from editing or asking clarifying questions during the round robin part of the session. And, of course, criticism can be an issue. Making sure the rules are clearly stated, and getting a nod from team members that they are understood upfront helps, as does a strong facilitator who can keep things on track. What worked well? What didn't? A facilitator who can write quickly and accurately and neatly, that's a lot to ask, they're worth their weight in gold. Some teams run into trouble when what is written down isn't legible enough, or isn't…
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