From the course: Putting ITIL® into Practice: Problem Management Techniques
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Do it - ITIL Tutorial
From the course: Putting ITIL® into Practice: Problem Management Techniques
Do it
- [Voiceover] Now it's our turn to give this a whirl. Make sure to separate your brainstorming session into two distinct phases. One that generate ideas and one where you edit them down. Use the four P's in both sessions to group ideas and be sure in the first phase, idea generation, to enforce the sequence and the roll, "No idea is criticized, ever!" You may want to enforce sequence in the second phase, editing, if you think it will help bounce feedback from the group. Make sure you go over the rules before you start. I suggest writing the brainstorming rule up on the whiteboard and preparing a parking lot flip chart in advance. Good luck.
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