From the course: Putting ITIL® into Practice: Problem Management Techniques
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Do it - ITIL Tutorial
From the course: Putting ITIL® into Practice: Problem Management Techniques
Do it
- [Voiceover] Now it's time for you to give it a go. Here you some tips to set yourself up for success. First, make sure you get a list of the service components into a spreadsheet in advance of the meeting. It doesn't need to be perfect or complete, but you don't wanna start cold. And if you have information on current failover capabilities, by all means, repopulate the spreadsheet with that info as well. If your team is unfamiliar with the failover capability taxonomy you'll use, provide them in advance with a reference sheet for this, along with a list of steps in the process, and a work example. If they're unfamiliar with the scheme and scale you'll use to prioritize action items, let them know about that as well. Good luck!
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