From the course: Putting ITIL® into Practice: Problem Management Techniques
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Do it - ITIL Tutorial
From the course: Putting ITIL® into Practice: Problem Management Techniques
Do it
- [Voiceover] So it's time for you to give it a try. Here are some tips for being successful with this technique. First, make sure you have a template to use for the session and pre-populated with any known information in advance. Be sure to provide the team with a list of the steps, a template, and a work example ahead of time so they'll know what to expect and can come prepared. And be sure to review the is/is not line of questioning with them if they aren't familiar with it. Lastly, do let them know that you'll be pushing hard for evidence. Good luck!
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