From the course: Program Management for IT Professionals
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Knowledge exchange: Quality assurance to engineering - Microsoft Project Tutorial
From the course: Program Management for IT Professionals
Knowledge exchange: Quality assurance to engineering
- [Instructor] This section covers quality and knowledge exchange, the importance of quality is that it creates a learning organization. This gives your engineers and your test and dev teams access to important information that helps them do their job better and helps them deliver on a better customer experience. It's important to know that quality knowledge exchange should happen multiple times during a project. So it should happen early, it should happen mid way through it should happen at phase change, it should happen toward the end and in fact quality actually leads the organization toward the ship release approval. So quality facilitates learning from cross-functional organizations, and quality is about customer experience it's not just about technology. So classic quality control starts with a ship release criteria and it's just like you're reviewing the rules of the game before you start the game, let's review the ship release criteria before development starts. Let's document…
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