Retail sales demands skills that can enhance your career throughout your professional life. This learning path helps you build the dynamic skills you need to excel in your retail sales job, from starting conversations to listening effectively and building rapport with your customers.
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Identify skills retail employees value most.
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Learn how to connect with your customers.
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Apply customer service skills to your retail job.
Courses
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1
Retail Sales Foundations29mRetail Sales Foundations
By: Noah Fleming
Find out how to succeed in retail sales. Learn techniques to increase sales and keep customers happy.
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2
Retail Sales: The Importance of Listening18mRetail Sales: The Importance of Listening
By: Myra Golden
Want your customers to feel understood? Boost your listening skills. Learn techniques that can help you foster a sense of connection and deliver a great customer experience.
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3
Retail Customer Service48mRetail Customer Service
By: David Brownlee
Learn how to provide "rock star" retail customer service—the kind that gets you noticed by managers and keeps customers coming back.
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4
Rocking Your First Retail Sales Job23mRocking Your First Retail Sales Job
By: Elizabeth Lotardo
Learn how to shine in your very first retail sales gig. This course helps entry-level employees grasp how organizations operate and how they can be a star player on their team.
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5
Mastering Conversations in Retail Sales29mMastering Conversations in Retail Sales
By: Paul A. Smith
Learn about the different kinds of conversations you're expected to have with retail customers, as well as how to navigate those conversations successfully.
Instructors
Noah Fleming
Transform Your Customer Growth & Sales | Author of Evergreen & The Customer Loyalty Loop | Creator of The 1-Day Sales Process™ | Keynote Speaker | Let’s Talk Results: $5B+ Growth For Clients!
Myra Golden
Long-Time Customer Service & De-escalation Expert
David Brownlee
2X #1 Best-Selling Author, Fortune 500 Speaker, LinkedIn Learning Instructor - 1.5M+ Students, Peak Performance & Executive Coach and Corporate Trainer - Helping athletes, entertainers, executives & their teams to win.
Elizabeth Lotardo
Author of Leading Yourself. LinkedIn Learning Instructor. Harvard Business Review Contributor. Consultant.
Paul A. Smith
Bestselling author and business storytelling speaker -- I help leaders and salespeople excel at their jobs by telling better stories