Learning ServiceNow
With Jim Kerrigan
Liked by 3,463 users
Duration: 1h 47m
Skill level: Beginner
Released: 3/5/2020
Course details
Successful IT teams solve problems and execute tasks while adhering to established company processes. ServiceNow takes some of the guesswork out of working with complex IT procedures by allowing professionals to leverage digital workflows. This popular platform uses the power of machine learning to help IT teams ensure that each step in an essential activity is happening in the correct sequence. In this course, learn how to use ServiceNow to manage IT tasks at your organization.
Instructor Jim Kerrigan shows individuals responsible for owning tasks through fulfillment how to use the platform's task management functions. Jim goes over how ServiceNow tracks the life cycle of help desk tickets and fulfillment requests. He helps you get acquainted with the user interface, as well as how to navigate the platform's applications and modules. Plus, learn how to tame and personalize lists of records, create reports, and find the tasks that are assigned to you.
Instructor Jim Kerrigan shows individuals responsible for owning tasks through fulfillment how to use the platform's task management functions. Jim goes over how ServiceNow tracks the life cycle of help desk tickets and fulfillment requests. He helps you get acquainted with the user interface, as well as how to navigate the platform's applications and modules. Plus, learn how to tame and personalize lists of records, create reports, and find the tasks that are assigned to you.
Skills you’ll gain
Earn a sharable certificate
Share what you’ve learned, and be a standout professional in your desired industry with a certificate showcasing your knowledge gained from the course.
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Showcase on your LinkedIn profile under “Licenses and Certificate” section
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Download or print out as PDF to share with others
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Share as image online to demonstrate your skill
Meet the instructor
Learner reviews
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Donna Penny, MBA, CSPO®
Donna Penny, MBA, CSPO®
SaaS IT Professional |Certified Scrum Product Owner| Technical Account Manager- TAM| Client Project Manager| Service Delivery Manager| Business…
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Contents
What’s included
- Test your knowledge 6 quizzes
- Learn on the go Access on tablet and phone
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