From the course: Leading with Emotional Intelligence
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Catalyzing change
From the course: Leading with Emotional Intelligence
Catalyzing change
Change is the constant of life and business. Yet, so many organizations find themselves unprepared and unsure of how to lead during times of change. Very often, it comes down to poor communication. Yet, it's one of the single most important topics I discuss communicate frequently will set you up for a successful change effort. Let's turn to the masters of change efforts to see how they did it and what you can learn from them. Indra Nooyi, former CEO of PepsiCo, helped lead the organization through an enormous change effort by diversifying their product offerings and focusing on healthier options. She made strategic acquisitions that supported the changes to the strategic direction, but it all started with communication. She communicated organizational goals transparently and frequently. She said she needed to project confidence, optimism, a can-do spirit, and a must-do resolve. She used her listening skills and empathy to bring people along with her vision. She discussed valuing…
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