Decision making

- [Man] Let's talk about making decisions at work. Your company has rules and policies in place but they don't spell out everything for every situation. You're going to run across times when you need to be the one to make a decision. Maybe you're trying to solve a problem for an angry customer or the computer system isn't working right. The pressure is on, so what should you do? As we said earlier, your company has policies and procedures in place but they also have company values, the things that are most important to the company. When you're in the moment and need to make a decision, try thinking about what the company would want you to do. Anything you do while you're at work reflects upon the company, so make sure you know the most important values and if you don't, ask. Okay, here's a quick way to think through making a decision. First, focus on the problem you're trying to solve. Second, think of at least three options for how to handle it. You might want to get some advice from other coworkers or your manager if you have time. Third, try to imagine the consequence of each of those options. What will the customer think or do? Does it align with the company values? Finally, pick the option that you feel most comfortable with and make that decision. It might not be the easiest choice, but hopefully it has the best upside for you, your team, and your company. Okay, you made a decision, and hopefully solved a problem. Before you move on with your day, make sure you're covered. Do you need to let your manager know what happened or your teammates? Go ahead and tell someone just to be on the safe side. Don't stress, just follow these steps. Remember, you decide.