From the course: Intro to Service Management with ITIL® 4
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Putting it all together - ITIL Tutorial
From the course: Intro to Service Management with ITIL® 4
Putting it all together
- We've come a long way throughout this course. And in this lesson, I want to put it all together. We started out talking about our four dimensions of service management, which include organizations and people, information and technology, partners and suppliers, and the value stream and processes. Then we talked about ITIL service value system. This included our opportunity and demands as our input. And those are shaped by our service value chain, our governance, our practices, our guiding principles, and our continual improvement. And out the other side, we got value. Now, we also dug into the service value chain itself as part of the service value system. We explored the different parts of it, like engage, plan, improve, design and transition, obtain and build, delivering support, and our products and services. And then we spent the last three sections of this course looking at the 34 different practices across ITIL 4.…
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