From the course: Improving Decision-Making as a Business Analyst

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Asking better questions to get to the root cause

Asking better questions to get to the root cause

From the course: Improving Decision-Making as a Business Analyst

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Asking better questions to get to the root cause

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- [Instructor] Have you ever struggled with solving a problem because you just can't seem to figure out the root cause of it? It's super frustrating, right? The reality is most people do just that. We address problems on the surface, but never actually get to the root of the problem. Well, don't worry because we've got some tips on how to ask better questions to get to the bottom of things because you aren't most people, right? Right. First off it's important to be specific with your questions. Don't beat around the bush, get straight to the point. If a stakeholder is complaining about something, ask them for specific details about what happened. If they have a challenge they're facing, dig into it. This will help you get a better understanding of the situation and find the root cause of the problem. It's also a great idea to use open-ended questions. This means asking questions that can't be answered with a simple yes or…

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