From the course: From Conflict to Courage: A Guide for Senior Leaders

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Building a culture of accountability

Building a culture of accountability

From the course: From Conflict to Courage: A Guide for Senior Leaders

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Building a culture of accountability

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- I can't tell you how many times I've heard both new and seasoned leaders say, "I spoke with my employee, "and they improved for a while, "but now they're back to old habits." This common pattern leads to resentment and disappointment. Eventually, the leader believes that conversations don't really work, so why bother? As you can imagine, this mindset leads to even more avoidance unless you understand the four phases and how to create a culture of accountability. Let's break down those four phases. Phase 1: the leader avoids a conversation for various reasons. The situation was inherited, or it's been going on for too long, or the leader doesn't have the skills. Tension builds up between the leader, the team, and the employee until the leader must take decisive action. Phase 2: the leader finally summons the courage to have a conversation and, to their surprise, it goes well. The leader is confident, and there's a glow, a feeling of well-being. Phase 3: things go well for a couple of…

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