Introducing the scenarios in this chapter

Contents

• Introduction Introduction

  • Becoming more diplomatic and tactful

    1m 36s
• 1. Introducing Diplomacy and Tact 1. Introducing Diplomacy and Tact

  • Recognizing the need for diplomacy and tact

    1m 44s
  • (Locked)
    Defining diplomacy and tact

    3m 31s
  • (Locked)
    Describing the benefits of diplomacy and tact

    3m 21s
• 2. The Tact-Diplomacy Model 2. The Tact-Diplomacy Model

  • The tact-diplomacy model introduction

    3m 28s
  • (Locked)
    Formulating messages

    3m 21s
  • (Locked)
    Translating messages

    3m 21s
  • (Locked)
    Being polite

    4m 34s
  • (Locked)
    Timing your message effectively

    4m 12s
  • (Locked)
    Crafting your message tactfully

    4m 12s
• 3. Real-World Scenarios: What Tact and Diplomacy Look Like in the Workplace 3. Real-World Scenarios: What Tact and Diplomacy Look Like in the Workplace

  • Introducing the scenarios in this chapter

    23s
  • (Locked)
    Addressing an email scenario

    3m 6s
  • (Locked)
    Addressing a face-to-face scenario

    2m 16s
  • (Locked)
    Addressing a group text scenario

    2m 31s
  • (Locked)
    Addressing a phone scenario after a faux pas

    2m 59s
• 4. Real-World Scenarios: Assessing Your Tact and Diplomacy Knowledge 4. Real-World Scenarios: Assessing Your Tact and Diplomacy Knowledge

  • Introducing the scenarios in this chapter

    27s
  • (Locked)
    Responding to a tricky email

    5m 22s
  • (Locked)
    Saying no tactfully

    4m 58s
  • (Locked)
    Delivering challenging feedback

    4m 49s
  • (Locked)
    Sharing good news tactfully

    4m 8s
• Conclusion Conclusion

  • (Locked)
    Putting your diplomacy and tact into action

    33s