From the course: Communicating in Times of Change

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Managing difficult questions

Managing difficult questions

From the course: Communicating in Times of Change

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Managing difficult questions

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- Well, that was a disaster. All this plan, all this planning, and all those conversation that we had, and they had a fit. We're trying to change a performance management system. We're not rewriting the constitution. They peppered me with questions. John was saying, "Why do we have to have ranking?" Someone else said, "Why do we even have to do this?" I mean, in reality, this is something the management asked us to do. We have to go ahead and change this. Why does it have to be so difficult? - Maybe we should start towards the end of the meeting when they started asking you all of those questions. - It's water under the bridge. I don't even know if we can fix it. - I get that, but those same questions are likely to come up again, and again, and again. If we take some time, review your responses, you may end up improving your whole communication effort. So I've been in enough meetings with you to know that you probably…

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