Effective communication

- [Narrator] Communication comes down to, I'm trying to get something from my head into someone else's. I want them to understand. - Communication is all about getting across your point in a way that you do not make the other person feel very, very low or bad about themselves. - No matter how, how good your communication skills are, there are going to be difficult people to deal with. - Understanding the problem and showing empathy towards the other person is I think very essential when you want to resolve a conflict. First of all, accept that, yes, I may have gone wrong. I have a problem. You have a problem too. And how can we make this work together? - If you get into a conflict, you have to recognize that you play a role in that. Honest open feedback is really going to be the most effective way. - Taking a little bit of time to get the person to explain so what are you thinking, why do you think that? - Don't be afraid to speak your mind about it. Because you want to make sure you're in a good, healthy working environment for yourself. Make sure that you create one for yourself. - Talking it out is the key. Discuss your problems because be the older or the younger generation, each of them will have their own set of problems. - You know, that 25 year old that is coming into your company or your team has a totally different set of experiences than you did at 25. So assuming that they're at the same place you were is really detrimental. But someone who's been in the industry for awhile might be able to say, hey, we tried that 20 years ago and it didn't work for this reason and this reason, so maybe we should try it differently. - Whether you're the older person or the younger person, don't make any assumptions about that person, get to know them. - I mean, God, how boring it would be if you just work with people that were just like you and all you heard was the same story you were going to tell? That would, that would be terrible. - The reality is when we stop and think about, okay, there's a human relationship here that matters, we're going to have the ability to, to step back a little, to have that patience. - Focusing on we are trying to evaluate ideas, not the person, will go a long way to making those experiences contributing to projects, go a lot smoother.