“I worked with Mr.Hino while he was in a Manager position in the restaurant industry. His manor and professionalism to solve problems made it pleasurable for his Guests to enjoy a great dining experience was second to none. Mr.Hino's knowledge and drive to be the very best made him a asset that all,(employee and customers) could depend upon.”
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Classic Auto Group
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Education
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Total Technical Institute
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AutoNews24
Lincoln to cut more dealership locations this year after record 2023 decrease BREANA NOBLE The Detroit News Lincoln said Thursday that it cut approximately 100 U.S. stores last year, a record number, and could shed around that many this year in an effort to bring its footprint closer in line with other premium brands. The Ford Motor Co. luxury brand is working with dealers one-on-one on details of the buyouts, said spokesperson Anika Salceda-Wycoco, who declined to provide details on those transactions. Lincoln sold close to 82,000 vehicles in the United States in 2023, a 2% decrease year-over-year. Meanwhile, Cadillac sales rose 9%, and Lexus' were up almost 24%. "Our priority is to be where the luxury clients are and where the luxury market is," Salceda-Wycoco said. The consolidation has been ongoing for several years and is not related to electrified offerings, she said. Lincoln had approximately 500 stores at the end of 2023, down from 685 in 2021. The brand is looking to decrease that further to about 400 by the end of this year. #Lincoln #dealership #ford https://lnkd.in/eavE-Cgd
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Ken Hill
RV DEALERS: Will you be heading to Las Vegas for the RV Dealers Association Convention/Expo? If so, don't miss 700Credit VP of Business Development Jim Lawyer's presentation The Hidden Threat: Defending Against Identity Fraud in RV Dealerships on November 13th, 10 AM PT, covering one of the most important issues facing RV dealers today. Learn about 700Credit's ID Fraud solutions here! 👉 https://lnkd.in/eKu4qjK5
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Brian Maxwell
Who do YOU think the Sales Process is ACTUALLY For? Why top salespeople ALWAYS use a process. For car sales training downloads go to https://lnkd.in/grAhcant #overcomefear #fearofrejection #salestraining #salesstrategy #carsalesman #salespeople #carsales #carsalestraining #automotiveindustry
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Centennial Financial Group, LLC
Rob Cochran, CEO of #1 Cochran, reflects on his father’s legacy of perseverance and salesmanship, guiding him to expand from a single dealership to over 30 locations. He encourages his children to explore their paths before potentially joining the family business, emphasizing character, values, and skills as key considerations. If you are transitioning or thinking of transitioning out of ownership of a business, reach out to us for guidance. #FamilyBusiness #Legacy #CEPA #Succession https://lnkd.in/eCC7bDrE
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Ethan Stewart, CFP®, CEPA
Rob Cochran, CEO of #1 Cochran, reflects on his father’s legacy of perseverance and salesmanship, guiding him to expand from a single dealership to over 30 locations. He encourages his children to explore their paths before potentially joining the family business, emphasizing character, values, and skills as key considerations. If you are transitioning or thinking of transitioning out of ownership of a business, reach out to us for guidance. #FamilyBusiness #Legacy #CEPA #Succession https://lnkd.in/efgxtF27
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Peyton Turner
What are the root problems with finding quality fixed ops employees in todays world? Dealership working hours? Amount of financial comp? I would argue, neither of those. I believe, there is a lack of education surrounding our industry. There are fewer and fewer schools teaching students about working in automotive. Most people you ask how they got into the buisness will say the stumbled into the position. As leaders in the world of auto, we are required to advocate for education, or we will struggle harder and harder to fill positions in the future. #WorkforceDevelopment #Automotiveindustry
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Eric Starkman
As dozens of executives who clashed with GM CEO Mary Barra well know, it’s her way or the highway. Half of the company’s Buick dealers opted for the highway -- in their gas engine vehicles no less. Given the choice to invest in training, tools, and special equipment for the EV transition or get paid to fold their businesses, 50% of Buick’s franchise dealers opted to take the money. Buick doesn’t yet offer any EVs -- a good thing since it likely couldn't sell them. It's not clear how many jobs will be lost. Car dealerships are major local advertisers and support community initiatives. The buybacks have so far cost GM some $1 billion. Notably, Buick offers higher MPG for its base trim vehicles than Cadillac in 4 out of 5 comparisons. "What this is enabling us to do that is triple the throughput of the remaining dealers," Duncan Aldred, global head of GM's Buick and GMC brands, told CNBC. "I think it's fair to say that I'm really pleased that we achieved it." GMC trucks, among GM’s most profitable vehicles, are typically sold at Buick dealerships, which are critical these days to buyers of the 2024 Sierra pickup. GM has already issued four service bulletins on the vehicle for various issues including roofs that are splitting apart, an unusual “shudder and shake” issue that happens at light throttle or steady speed, tailgates randomly opening, and possibly incorrect values printed on the trailering label, potentially providing owners with misleading information about maximum hauling capacity. GM’s 2024 Chevy Silverado reportedly has the same issues as the Sierra. A judge earlier this year certified a lawsuit involving 39 plaintiffs across 26 states that alleges GM for years knowingly sold cars and trucks with faulty transmissions. “General Motors knowingly sold over 800,000 eight-speed transmission vehicles, which they knew to be defective for years, and yet made the business decision not to tell its customers before purchase," said Ted Leopold, lead counsel for the class action suit, told the Detroit Free Press. "Dealers were directed to tell the customers that harsh shifts were ‘normal' or ‘characteristic.’ Such decision making is both highly irresponsible and emblematic of what GM believes it can get away with." Barra, who received $29 million in compensation last year, has gotten away with a lot more than allegedly knowingly selling faulty transmissions. Her EV transition has been a disaster and GM’s autonomous Cruise taxi business continued operating despite internal concerns its vehicles weren’t safe. Cruise has paused its operations and fired 25% of its staff, just after Barra told employees she was committed to them and the business. Buick dealers who opted for buyouts to their cue from Barra, who recently authorized a $10 billion share buyback to boost GM's depressed stock, a signal that she can't provide investors with material returns with her EV strategy. https://lnkd.in/gFKuSw_i #gm #gmc #ceo #electricvehicles
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Bill Springer
Do your customers want to come back to your dealership for tire services after they purchase a new vehicle? Studies say yes, but many dealership leaders I've spoken with lately struggle to turn this theory into practice—especially those relying on traditional methods like mailers and coupons to promote programs like tires. Eddie Campbell and I dove into that in a recent episode of the Retention Roadmap podcast. A few things that came out of that conversation: 1. Many customers simply aren't aware that dealerships can be a go-to source for tires. 2. There’s a common belief that dealership tire services are more expensive than other outlets. We can't control the messaging of 3rd parties, but we can control our messaging and experience starting with the new car purchase. 3. Establishing the real value of purchasing tires from a dealership needs clearer communication. 4. It's imperative to actively educate customers about the benefits and competitive pricing of your tire services. 5. Implementing effective follow-up strategies to ensure customers think of your dealership first for their tire needs isn't always easy. But there is new technology and programs that make this easier to track and deploy - especially since a lot of customer defection isn't due to not wanting to come back to the dealership, it's just not as "easy" as it should be. I’m curious about other thoughts on this topic. How do you make tire sales a repeat business generator at your dealership? Full podcast episode: Youtube >> https://lnkd.in/gZuTEcXW Apple >> https://lnkd.in/gmY3w56F Spotify >> https://lnkd.in/gCShcrMK
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Jeff Coppler
I always enjoy visiting clients who understand how to maximize both CSI and RO spend! Bettenhausen Chrysler Dodge Jeep Ram is effectively leveraging our digital menu boards to clearly communicate pricing with service customers and promote revenue-boosting specials during their time with advisors. Digital service menus transform automotive dealership service departments by enhancing transparency, offering real-time updates, and improving customer experience. Transparency: Clear promotions and pricing build trust. Real-Time Updates: Always provide accurate, up-to-date service information. Personalized Service: Tailored reminders improve customer satisfaction. Professional Image: A sleek, modern display reinforces a commitment to quality. Why Service Managers Love Digital Menu Boards: Educate & Upsell: Help customers understand services, making upsells easier. Boost Performance: Real-time promotions support your team in driving revenue. Enhance CSI: Keep customers informed, improving their experience. Motivate the Team: Happier customers lead to smoother upsell discussions. For as little as $99 a month you can take control of your service department and advertise to valuable clients. You will see a bump in CSI and increase in RO spend. Message me to learn more! Dan McAllister Todd Katcher Dan Spellman Digital Dealership System
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Steve Corle
Check out this September’s OEM Insider article titled, Building Your Dealership Investment Team. This month’s article reviews potential sources of capital needed to purchase a new car dealership. Each month, I provide information to help dealer candidates prep for OEM approval. Download the article here: https://lnkd.in/gD6hpQX7
3 Comments -
Sean V. Bradley, CSP
#CoxAutomotive & #Vinsolutions Reviews Dealer Synergy & Bradley On Demand 🔥 Dealers, Managers & Automotive Sales Professionals, #CRM is one of the most important aspects of your entire Dealership and 92% of Dealer’s CRMs are broken, not set up correctly, not utilized correctly and have antiquated processes and content 😱 Let me know if you would like a FREE CRM Audit 🤔
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