“During my time with Will Gaines, I've appreciated his strategic mindset has been a game-changer, consistently showcasing the ability to see beyond the horizon, predict future trends, and make proactive decisions that drive growth. Will proactively demonstrates his innate talent for amplifying the intelligence of others, creating a stimulating environment that encourages everyone to contribute their ideas and feel valued. Will has played an integral part in the SSI turnaround.”
About
Strategic Partner. Thought Leader. Culture Architect. As a dynamic Human Resources…
Services
Contributions
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Here's how you can become a culture change agent in your industry.
Reflecting on my experiences in HR and driving culture change, I've often found storytelling to be a transformative method for communicating clearly and in a way that is both memorable and accessible to everyone. It has helped create the conditions where we effectively bridge the gap between complex and sometimes abstract ideas and everyday experiences by making connections that most people can relate to on an individual level. Your best stories will be those you tailor to reflect your team's diverse experiences and aspirations. When you do this and speak with empathy and authenticity, you will be more likely to deliver relatable and personal messages that will help them see themselves as active participants in the change.
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How can you use change management strategies to implement new policies or procedures in the workplace?
When contemplating strategic change at scale, it becomes paramount for leaders to establish absolute clarity and alignment around the purpose of the change initiative. It is crucial to comprehend what should change and why. When considering behavioral change, for example, do all involved understand at a fundamental level what they should be doing differently on the other side of change? If the answer is not an emphatic yes, then we need to solve for that. Failing to achieve shared understanding will create confusion, resistance, and inefficiency. Clarity about the purpose provides direction and urgency and fosters cultures of engagement, commitment, and collaboration. These factors are pivotal for achieving transformative results at scale.
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How do you build trust with employees during a Culture Change assessment?
Create conditions where employees feel safe and empowered to engage in honest and open conversations about the cultural change assessment. Whether in an open forum, small focus group, or a robust survey process, you are on the right path when you've actively designed for safety and empowerment, and people are comfortably expressing themselves without fear of judgment or retribution. Trust will require an occasional leap of faith from employees, and the likelihood of increased collaboration rises when leaders emphasize and practice active listening, empathy, and respect as a part of the two-way dialogue. When done well, you message your people that their opinions are valued and significantly influence how the change process might unfold.
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How do you share your culture change vision with employees?
Developing an organizational culture that values open, two-way communication and welcomes diverse perspectives is essential to communicating your vision. Such a culture helps you create a psychologically safe environment for your people to provide feedback and express themselves without fear of retribution or judgment. Get this part right, and you will improve the overall change process and increase the likelihood that your people will feel comfortable expressing their wants, needs, concerns, and ideas.
Activity
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As we close out 2024, I find myself reflecting on the incredible journey this year has been. It’s been a year of growth, change, and important…
As we close out 2024, I find myself reflecting on the incredible journey this year has been. It’s been a year of growth, change, and important…
Liked by Will Gaines, MS, SPHR, SHRM-SCP
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Ten years investing in and building AI companies taught me that software becomes exponentially more valuable when it stops waiting and starts doing.…
Ten years investing in and building AI companies taught me that software becomes exponentially more valuable when it stops waiting and starts doing.…
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Experience
Education
Licenses & Certifications
Volunteer Experience
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Volunteer, Subject Matter Expert and Exam Development
HR Certification Institute - HRCI
- Present 6 years 9 months
Publications
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Why It’s Time For HR Leaders To Embrace An Evidence-Based Approach To Their Work
Forbes
Emphasizing the importance of HR leaders complementing intuition and experience with an evidence-based approach to make more informed, unbiased decisions that enhance the employee experience.
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20 Strategies To Sustain Morale During Company Cuts
Forbes
Discussing strategies for navigating challenging moments during organizational change, highlighting the importance of empathy and psychological safety.
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How C-Suite Leaders Can Better Support Middle Managers
Forbes
Sharing strategies for better supporting middle managers by focusing on creating a continuous development and growth culture where personalized programs, purposeful mentorship, and ongoing training are intentionally designed to set managers up for success.
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20 Key Steps For Successfully Onboarding New Executives
Forbes
Emphasizing the importance of giving new executives the time to absorb strategic, cultural, and operational insights, allowing them to build relationships, internalize the culture, and make thoughtful decisions.
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20 Essential Skills Every New HR Professional Must Master
Forbes
Highlighting key skills new HR professionals should focus on in support of their growth.
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Why Effective, Comprehensive Total Rewards Strategies Are Vital For Employee Retention
Forbes
Discussing the essential components of an effective total rewards program and how it strengthens the employee value proposition (EVP), driving retention and engagement.
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20 Best Practices For HR Teams To Use AI Responsibly
Forbes
Sharing strategies for integrating AI in HR while maintaining fairness, trust, and accountability.
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How AI Can Enhance HR By Transforming Candidate And Employee Experiences
Forbes
Exploring how AI transforms HR in the 'Future of Work,' enhancing recruitment, personalizing development, and revolutionizing performance management.
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19 Best Practices For Change Management Success
Forbes
Discussing strategies for competitiveness during transitions, with my contribution highlighting storytelling's role in reinforcing organizational culture and values.
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Why It’s Time For Companies To Prioritize Meaningful, Purposeful Leadership Development
Forbes
A call to action for executives to prioritize leadership development, emphasizing it as both a business strategy and a commitment to employee growth.
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18 Overlooked Benefits Of Returning To The Office For Work
Forbes
Exploring some of the often-overlooked benefits professionals might reap from physically returning to their workplace.
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HR Executives Discuss How To Pave The Way To A Seat On The Board
Forbes
Collaborating with 19 other expert panel members to outline 20 essential steps for HR executives to leverage their skills and position themselves as strong contenders for board membership.
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Strategic Tips For End-Of-Year Financial Reporting And Budgeting
Forbes
Contributing to an expert panel discussion, highlighting strategies for leaders to balance performance analysis, forecasting, and aligning financial strategies with business goals during year-end reporting and budgeting.
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17 Insights For Candidates Navigating The AI Job Application Era
Forbes
Participated in an expert panel discussion with the Forbes Human Resources Council to share insights and offer valuable advice for candidates facing rejection and seeking to regain momentum.
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18 Insights On Hiring Practices And Finding The Right Match In A Gig-Driven Marketplace
Forbes
Sharing insights on hiring practices and selecting the right match in a gig-driven marketplace, participated in a Forbes Human Resources Council expert panel discussion.
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19 Non-Negotiable Company Policies To Include In Your Employee Handbook
Forbes
Discussing the importance of crafting or updating a company’s handbook and striking the right balance between consistency and adaptability.
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Why Company Leaders Should Embrace, Not Fear, Talent Mobility
Forbes
Highlighting how investing in talent mobility and employee growth can drive long-term success, even amid turnover concerns
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20 Tips To Optimize Your Team's Performance Level Without Burnout
Forbes
Contributing to an expert panel on how organizations can maximize team efficiency while preventing burnout in a challenging economy, emphasizing a people-first approach over pushing employees to their limits.
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HR Leaders Share 15 Tips On How To Select The Right Candidate In Job Interviews
Forbes
Contributing to an expert panel, emphasizing how hiring decisions impact organizational success, and how the right choice yields positive returns, while the wrong hire leads to costs in productivity, recruitment, training, and employer branding.
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First Time Conducting Annual Company Reviews? How To Introduce Employees To The Process
Forbes
Launching a new employee review process can be quite an undertaking. My fellow Forbes Human Resources Council members and I share our thoughts and best practices on introducing your employees to the process.
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Driving Retention Starts With Nurturing Deep Employee Connections
Forbes
Discussing the importance of taking a holistic, strategic approach to crafting intentional employee experiences that will ultimately help drive retention, increase productivity, drive higher revenue, and improve your ability to deliver better customer experiences.
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Council for Autism Service Providers (CASP) Organizational Guidelines
Council for Autism Service Providers (CASP)
Authored the Human Resources chapter for the CASP Organizational Guidelines, which detail best practices for organizations providing evidence-based services to individuals with autism spectrum disorder (ASD).
Honors & Awards
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Meritorious Service Medal
United States Army
Presented to members of the United States Armed Forces who have distinguished themselves by outstanding meritorious service to the United States.
Organizations
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World at Work
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- PresentNonprofit human resources association for professionals and organizations focused on compensation, benefits, work-life effectiveness and total rewards.
Recommendations received
9 people have recommended Will
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