🔥 Tom Slocum

Is your customer service on hold? Don’t let outdated methods frustrate your clients. Chatbots and automated ticketing systems are game changers. These tools can handle simple queries instantly, freeing up your human agents. Implement clean automation solutions with tools like Intercom or Zendesk. Prioritize high-value interactions while chatbots manage FAQs and initial triage. Automation ensures your clients get prompt and accurate responses 24/7. Transform your support team into a powerhouse, not a bottleneck. Customer experience improves, satisfaction skyrockets. How are you transforming your customer service with automation? 💬🤖 "When bots are your new customer service reps, say goodbye to hold music!"

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Did you know that AI Expert Assist for Zoom Contact Center allows you to auto-generate a recap of your interaction and select a call disposition tag instantly? ✨ AI is woven throughout Zoom’s customer care suite to help agents deliver personalized, memorable experiences that drive brand loyalty and improve customer engagement 📞

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Alchemer helps your Sales team better onboard customers, getting the customer adoption you need to retain that business. Learn how easy it can be to automatically send surveys and welcome emails to begin the #onboarding process. Check out a short YouTube clip to learn more about Alchemer for sales onboarding: https://lnkd.in/g-RqB9KF If you'd like to learn more, be sure to watch the full webinar here: https://lnkd.in/gHywKSEf

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Whether you're scaling up or seeking expertise, this guide breaks down the benefits and helps you choose the right partner. ✅ Discover how outsourcing your inside sales can drive revenue growth, optimize resources, and boost productivity—all while staying focused on your core business goals. Read here: https://lnkd.in/eVNk4rR8 #SalesOutsourcing #BusinessGrowth #Reliasourcing

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AI tool of the Day #178 Unlocking Reality with Gong: Empowering Your Business Potential Gong is revolutionizing the way businesses achieve success by turning customer interactions into actionable insights. Gong Revenue Intelligence Platform captures and analyzes customer interactions automatically, transforming them into valuable insights that guide your customer-facing teams towards winning outcomes. By leveraging the platform, businesses are not just meeting but exceeding their goals, driven by data-backed strategies and unparalleled understanding of their customers. Join the revolution and unlock the full potential of your business with Gong! LinkedIn page of the tool: https://lnkd.in/gM-aTPKx #Automation #AI #swotbot #gpt4 #ProductivityBoost #rpa #RevenueIntelligence #CustomerSuccess #BusinessGrowth #Innovation #Gong

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With only 42% of reps hitting quota, churn costing billions, and ever-shifting buyer expectations, GTM leaders constantly race to stay ahead. The good news? AI can help change the game. But many revenue leaders aren’t sure how to integrate AI effectively into their sales processes. Our CMO, Joan Jenkins, shares 5 ways AI can transform your team’s performance, boost productivity, and close bigger deals. Here’s a sneak peek of how you can do it: 1️⃣ Enable reps with AI-driven learning paths tailored to individual strengths and weaknesses. 2️⃣ Prepare sellers with AI-powered role-play scenarios that deliver real-time feedback without draining manager time. 3️⃣ Give buyers the tools to self-serve and fast-track decisions with curated content. 4️⃣ Help reps find the perfect asset at the right moment with contextual AI recommendations. 5️⃣ Unlock instant deal-closing insights from every conversation without sifting through transcripts. Your competitors are already using AI. Don’t get left behind. Read the full post here: https://lnkd.in/ePxp6cEX

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Reps don't need another place to go. That's why Spekit was purpose-built from day one to be a natural extension of your sales reps' day-to-day workflow. See how impactful your enablement becomes with integrated, connected answers that automatically surface wherever they're needed.

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❌ No, the SDR role isn’t going away. ❌ While SDRs and AEs are here to stay, their roles are shifting in response to evolving buyer demographics and changing preferences. At LeadIQ, we’re helping SaaS sales and GTM teams stay ahead of the curve and learn how to thrive in today’s evolving sales landscape. Deep dive into the webinar: “The evolving role of AEs and SDRs in building sales pipeline” for tips and tricks on how to best utilize the AE and SDR relationship for Q4 and into 2025 🤝 Thank you to our webinar panelists: Jessica Nelson, Global Vice President of Sales at Stream Sam Lau, Senior Director of Global GTM Enablement at Anomali Ronald Halbert, Global SVP of Sales Development, Sales Enablement, SMB Sales at Sirion Watch now 🎥: https://lnkd.in/gx7dMRuK volving-role-of-aes-and-sdrs-in-building-sales-pipeline #sales #salestips #SDR #AE #leadiq

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GETTING YOUR REPS TO UPDATE THEIR PIPELINES AND FOLLOW PROCESS ... is difficult. But with Scratchpad it's simple, easy, and fast. Get a spreadsheet-like experience that shows reps exactly which deals are out of compliance and why, and instantly updates Salesforce. No more tabs, waiting for pages to load, or hours of admin time taking up your selling time. Learn more or just try it for free at the 🔗👇 #Sales #Revenue #GTM

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Stop wasting precious time chasing leads that aren't going anywhere. It's time to master the art of sales qualification. Take a look at our free monthly newsletter – September Edition.    In this issue:  ✅ Early steps in Sales Qualification: Eliminating Whitespace  ✅ Sales Technology Convergence Webinar Featuring Forrester  ✅ Sales qualification starts with Altify insights    No need to sign up, view your free copy now!   https://lnkd.in/gZJnC68h #Salesqualification #SalesEnablement #RevenueGrowth #Altify

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Expectation: your customer success reps talk to customers daily, get feedback, and share it all with your team. Reality: your CS reps are very busy. They get a lot of feedback and might miss something. They also sometimes track that feedback in different disjointed places. Solution: empower everyone on your team to capture and organize feedback all in one place. Our very own CS expert Julia put together this amazing guide for capturing feedback. She used her own experience, knowledge, and ideas to help you keep your feedback organized. Download this free guide here. ⬇️ 🌟 https://bit.ly/4a1vrlb

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Misalignment and poor execution of quota assignments can have significant negative consequences for a company including missed sales goals, loss of top talent and sales compensation costs that are significantly over budget. The Alexander Group's whitepaper examines prevalent quota-setting practices and the impact of setting quotas “too high” or “too low.” Additionally, we'll expose what tends to go wrong with quota setting and compensation plan design leading to higher-than-targeted incentive payouts. Read the full Whitepaper here: https://lnkd.in/gXNuJwik #Quotas #WhitePaper #BusinessIntelligence #Sales

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ARE YOUR TEAMS SET UP FOR SMOOTH SALE-ING? Fumble a customer handoff and you’ll break the trust between your company and your buyers. (Bad news for sales and renewals) That’s why you should use a customer journey map to pinpoint the problem areas that create churn and unhappy customers in your customer life cycle, then tackle those problems head on. In our latest guide, we give you a simple, five-step process to create an ideal customer journey map. Plus: Tips to make your team-to-team handoffs as smooth as can be. Grab your copy here: https://lnkd.in/gPbD9XSh

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Maximize Your Pipeline with Strategic B2B Appointments! Dive into proven strategies for keeping your B2B sales pipeline full. From personalized outreach to effective lead qualification, see how refined appointment setting turns leads into valuable meetings. Read the full article - https://lnkd.in/ezQfYQrB #SalesStrategy #B2BAppointments #LeadNurturing #SalesGrowth #CustomerConversion

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Manually going through data from your CRM or tools like Gong? Please don't. ✋🏼 Spot deal risks and revenue leakage early with real-time alerts from DataviCloud. With predictive intelligence, we help you take timely action to mitigate risks, save deals and recover revenue! Book an outcome-focused demo (link in the first comment).

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Achieve revenue nirvana: Unleash your revenue potential by applying our “7 Steps to Accelerate Sales” framework. Transform your revenue results from good to great, from steady progress to exponential growth. This process will challenge your assumptions, refine your strategies, and equip you with the cutting-edge tools and techniques you need to dominate your target market. Learn and apply the seven steps through virtual workshops tailored to your business or take a self-guided approach today! https://lnkd.in/gdBTTmR2

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Most sales reps trigger sales resistance. It’s not their fault, but it's their problem. Top 1% salespeople know how to get their prospects to lower their guard. Here’s how to get ANY prospect to open up and go below the surface Scenario: Prospect tells you the problem or emotional pain they are feeling. ✅ How long has that been going for? Follow-up with: ✅ Ok so you’ve been having this problem for the last 18 months. Has that…has that had an impact on you/your business? They’ll probably say yes in some way. Then, ask this: ✅ Well, in what way though? When you get to this point, you want to ask NEPQ probing questions. Here are a few: ✅ Oh what you mean by that? ✅ Can you tell me more about that? ✅ Can you tell me more about that? ✅ What does that means for you when that happens? ✅ Can you unwrap that for me? ✅ Can you unpack that for me? When you ask probing questions like these, two things happen: 1. You show your prospect you’re concerned about their problems 2. The prospect will tell themselves how those problems are affecting them This makes closing the sale way easier because they feel so much “Internal tension” from where they are to where they want to be, that they feel massive urgency to want to CHANGE. Credit: JeremyLeeMiner on Twitter/X

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Did you know- 70% of sales reps struggle to handle objections? Crazy, right? 🤯 Sales teams are more diverse than ever. This makes training a real challenge. What works for one rep might not work for another. Baby Boomers like in-person training. Millennials love interactive modules. Gen Z? They are all about short videos and games. How can sales leaders help everyone learn?  #SalesTraining #SalesCoaching #SalesTips #ObjectionHandling #AICoaching #AIRolePlays #LearningAndDevelopment #SalesPerformance #SmartWinnr 

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